Venue Find Consultant
BCD Travel
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Elevate client experiences by providing a proactive, high-quality service.
- This involves understanding and exceeding customer service expectations, and being proficient in all necessary systems and processes to align with client requirements.
- Continue to develop your knowledge of venue destinations through positive engagement with key suppliers, participation in familiarisation trips, destination workshops, and webinars as needed.
- Collaborate effectively within the team to devise and implement the best solutions for our clients, ensuring they receive comprehensive support throughout their journey with BCD Meetings and Events.
- This includes working closely with other departments, such as finance, to manage invoicing and financial transactions smoothly and efficiently.
- Assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance.
- Also, you will assist with training and development of the consultants by sharing your knowledge and experience.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Also be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.
Requirements
- Previous experience with venue booking systems
- Proven negotiating and contracting experience with external suppliers
- Staying up to date with the latest meetings and events venues both within the UK and internationally
- Demonstrating a flexible and proactive work ethic, adept at managing multiple priorities and projects
- You are resilient under pressure and excel in customer interactions, whether it be via phone, email, or in person
- Utilising MS Office, especially Excel, and showing proficiency in managing data across various databases
- Being motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
Benefits
- Life Assurance x1 your annual salary
- 23 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Private Healthcare
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
venue booking systemsnegotiatingcontractingdata managementMS OfficeExcel
Soft skills
customer serviceflexible work ethicproactive work ethicresilience under pressuremanaging multiple prioritieseffective collaborationtraining and development