Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
BCAA

Operations and Member Support Coordinator

BCAA

Operations and Member Support Coordinator supporting Evo Car Share members through administrative and customer service tasks. Working remotely in a fast-paced call centre environment with flexible scheduling.

Posted 7/29/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$46,768 - CA$58,460 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and customer service skills, with proficiency in MS Office Suite and experience in call center operations. Capable of effectively coordinating tasks and providing support to members through various communication platforms.

Highest-signal resume keywords
Customer ServiceAdministrative SupportMS Office SuiteCall Centre ExperienceEVO Car Sharing Software

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Administrative DutiesReport PreparationTyping Skills (40 WPM)Pre-Authorizing ChargesInvestigating Parking TicketsTowsTollsMileage Overages
Soft Skills
CommunicationProblem-SolvingTeam Collaboration
Tools & Technologies
PowerBIVerintService NowAmazon ConnectWorkplaceGoogle Maps
Certifications & Qualifications
Post-Secondary DiplomaCertificate in Business Administration
Industry Keywords
EVO Car SharingMember Service AgentOperations

About the role

Key responsibilities & impact
  • Help keep our call centre running smoothly by performing essential administrative duties and supporting Evo members via phone and live chat.
  • Act as an Evo ambassador and showcase commitment to supporting BC’s car sharing service.
  • Coordinate various administrative tasks based on the department’s evolving business needs.
  • Activities include pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls and mileage overages.
  • Provide exceptional customer service and support to EVO members through various platforms (live chat, phone, and/or email).

Requirements

What you’ll need
  • One-year post-secondary Diploma or Certificate in a relevant field (e.g. Business Administration) and/or one year of experience in a related industry or at least two years related experience in operations.
  • At least two years’ experience with administrative or reception and/or customer service or call centre, or a combination of education and experience.
  • Solid working knowledge of MS Office Suite (Word, Excel, Outlook).
  • Bonus skills: One year experience as a Member Service Agent or similar position.
  • Basic knowledge of PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software.
  • Rapid-fire typing skills (40 wpm).

Benefits

Comp & perks
  • Performance bonus target of 5%, with the opportunity to earn up to 9%
  • Wellness account
  • Flexfits Benefits Program
  • Health care spending account
  • Access to discounts as a BCAA member
  • Professional development opportunities
  • Career advancement programs