BBGC

Business Analyst – Microsoft Dynamics

BBGC

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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Tech Stack

ERP

About the role

  • Gather, analyse, and document business requirements and translate them into functional specifications.
  • Lead workshops with business stakeholders to understand processes and identify improvement opportunities.
  • Configure and support Microsoft Dynamics (D365 / Dynamics CRM / Dynamics F&O as applicable).
  • Work closely with technical teams to ensure successful solution design and delivery.
  • Support data migration, system integration, UAT, and go-live activities.
  • Produce BRDs, FSDs, process maps, user stories, and test cases.
  • Act as the liaison between business users and development teams.
  • Provide post-implementation support and continuous improvement recommendations.

Requirements

  • 4+ years’ experience as a Business Analyst.
  • Proven hands-on experience with **Microsoft Dynamics 365 (CRM, Sales, Customer Service, Finance & Operations or Business Central)**.
  • Strong understanding of end-to-end business processes.
  • Experience with integrations (APIs, ERP, SAP, third-party systems).
  • Excellent documentation and stakeholder management skills.
  • Experience working in Agile / hybrid delivery environments.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business requirements analysisfunctional specificationsdata migrationsystem integrationuser acceptance testing (UAT)business requirement documents (BRDs)functional specification documents (FSDs)process mappinguser storiestest cases
Soft Skills
stakeholder managementcommunicationleadershipcollaborationproblem-solvinganalytical thinkingdocumentationcontinuous improvement