General Manager – Title & Escrow Services
BBB Midwest Plains
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Design, launch, and scale multi-state title and escrow operations, ensuring compliance with all regulatory and underwriting standards.
- Implement efficient workflows, SLAs, and process controls to deliver consistent, high-quality closings for residential transactions.
- Lead day-to-day operations, including technology integrations, audit readiness, and ongoing optimization of closing performance metrics.
- Drive innovation through adoption of modern title technology, automation, and data-driven process management.
- Oversee financial performance, including P&L accountability, revenue forecasting, and margin optimization.
- Build the organizational structure and staffing model for a national title and escrow business.
- Recruit, onboard, and mentor high-performing teams — including title and escrow managers, escrow officers, and support staff.
- Develop and implement training programs, operating procedures, and career pathways to support scalability and consistency.
- Foster a culture of operational excellence, accountability, and continuous improvement.
- Develop and maintain strong relationships with major national underwriters, ensuring best-in-market pricing, support, and partnership alignment.
- Negotiate underwriting agreements, premium structures, and compliance frameworks that optimize cost and service levels.
- Serve as the primary liaison for audits, licensing, and compliance coordination with underwriters and regulators.
- Represent the company as a trusted and respected industry partner across underwriter and vendor networks.
Requirements
- 15+ years of progressive leadership in title and escrow operations, with national or multi-state scope.
- Demonstrated success building or scaling a title and escrow business, ideally in a tech-enabled or high-growth environment.
- Deep operational understanding of residential closing processes and title insurance compliance.
- Established relationships with major national underwriters and a history of effective negotiation and partnership management.
- Experience owning business unit P&L, implementing technology-driven efficiencies, and managing large-scale teams.
- Entrepreneurial, adaptable, and comfortable operating in ambiguity — ideally with experience in a startup or new business launch context.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
title operationsescrow operationscompliance managementprocess optimizationfinancial performance managementP&L accountabilityrevenue forecastingdata-driven process managementtechnology integrationnegotiation
Soft skills
leadershipmentoringrelationship buildingoperational excellenceadaptabilityentrepreneurial mindsetcommunicationteam managementcontinuous improvementproblem-solving