Client Success Associate

Bazaarvoice

Client Success Manager helping brands maximize Bazaarvoice’s user-generated content and commerce solutions. Managing 70–80 North American SMB accounts through strategic consulting, analytics, and platform adoption.

Posted 8/18/2026full-timeBengaluru • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success, focusing on maximizing value through strategic consulting and platform optimization. Proficient in utilizing analytics and productivity tools to track performance and enhance client relationships.

Highest-signal resume keywords

Account ManagementClient SuccessSalesforceGainsightE-Commerce Technologies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementClient SuccessPortfolio AnalyticsValue-Based MessagingKPI TrackingUser-Generated ContentSocial Media ManagementE-Commerce TechnologiesMarketing StrategiesPresentation Skills

Soft Skills

Time ManagementOrganizational SkillsCommunication SkillsCustomer-Centric OrientationCuriosity

Tools & Technologies

SalesforceGainsightMicrosoft OfficeGoogle Suites

Industry Keywords

Social E-CommerceClient RelationshipsC-Level CommunicationProduct OptimizationClient Lifecycle Management

About the role

Key responsibilities & impact

Ensure Bazaarvoice customers receive maximum value from contracted services and achieve goals in Social & E-Commerce
Own long-term client relationships as a strategic consultant, providing business solutions and platform optimization
Partner with Account Directors, who own renewal and commercial conversations
Develop strategic plans and value-based messaging to motivate client action
Manage priorities across a portfolio of 70–80 accounts, including a diverse named portfolio in North America
Advise clients on maximizing Bazaarvoice product value through user-generated content across marketing, merchandising, customer service, product development, and distribution
Track portfolio analytics and recommend best practices
Execute high-value activities and manage the client lifecycle using Salesforce, Gainsight, and similar productivity tools
Define and influence client success metrics, helping clients achieve and measure results to maximize ROI
Explain Bazaarvoice value to key stakeholders and client C-level teams
Identify and document client risks and collaborate cross-functionally on successful outcomes
Promote new feature adoption to improve client satisfaction and program performance
Blend tech-driven, 1:many, and 1:1 interactions across SMB accounts

Requirements

What you’ll need

2–4 years of experience in account management or client success roles with US clients
Experience ideally within software, online, marketing, or e-commerce technologies
Strong time management, organizational systems, and prioritization skills
Ability to manage a high volume of accounts and own client relationships concurrently
Ability to meet deadlines and expectations with minimal supervision
Comfort with Microsoft Office and Google Suites
Outstanding oral, written, and client-facing presentation skills
Ability to communicate through multiple methods with varied contacts, including C-level executives
Positive, self-starter attitude and willingness to exceed expectations
Curiosity and strong desire to learn
Customer-centric orientation focused on delivering value and tracking KPIs
Working hours of 2:30pm–11:30pm IST
Experience with Gainsight and Salesforce is a plus, but not required
Nice to have: ability to manage many disparate tasks
Nice to have: experience with Gainsight or similar customer-success automation tools
Nice to have: software, online, marketing, or e-commerce technology experience
Nice to have: familiarity with ratings and reviews, social media management, social listening, social analytics, UGC curation, or influencer marketing tools
Standard background verification is part of the selection process, conducted with consent and focused on role-relevant information

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Bazaarvoice Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2005 🛍️ eCommerce 📣 Marketing 🤝 B2B 💰 $6.7M Post-IPO Equity on 2012-11 eCommerce
Marketing
B2B Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking. Client Success Associate 🔥 0 minutes ago 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure Bazaarvoice customers receive maximum value from contracted services and achieve goals in Social & E-Commerce
Own long-term client relationships as a strategic consultant, providing business solutions and platform optimization
Partner with Account Directors, who own renewal and commercial conversations
Develop strategic plans and value-based messaging to motivate client action
Manage priorities across a portfolio of 70–80 accounts, including a diverse named portfolio in North America
Advise clients on maximizing Bazaarvoice product value through user-generated content across marketing, merchandising, customer service, product development, and distribution
Track portfolio analytics and recommend best practices
Execute high-value activities and manage the client lifecycle using Salesforce, Gainsight, and similar productivity tools
Define and influence client success metrics, helping clients achieve and measure results to maximize ROI
Explain Bazaarvoice value to key stakeholders and client C-level teams
Identify and document client risks and collaborate cross-functionally on successful outcomes
Promote new feature adoption to improve client satisfaction and program performance
Blend tech-driven, 1:many, and 1:1 interactions across SMB accounts 🎯 Requirements
2–4 years of experience in account management or client success roles with US clients
Experience ideally within software, online, marketing, or e-commerce technologies
Strong time management, organizational systems, and prioritization skills
Ability to manage a high volume of accounts and own client relationships concurrently
Ability to meet deadlines and expectations with minimal supervision
Comfort with Microsoft Office and Google Suites
Outstanding oral, written, and client-facing presentation skills
Ability to communicate through multiple methods with varied contacts, including C-level executives
Positive, self-starter attitude and willingness to exceed expectations
Curiosity and strong desire to learn
Customer-centric orientation focused on delivering value and tracking KPIs
Working hours of 2:30pm–11:30pm IST
Experience with Gainsight and Salesforce is a plus, but not required
Nice to have: ability to manage many disparate tasks
Nice to have: experience with Gainsight or similar customer-success automation tools
Nice to have: software, online, marketing, or e-commerce technology experience
Nice to have: familiarity with ratings and reviews, social media management, social listening, social analytics, UGC curation, or influencer marketing tools
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