Associate Client Success

Bazaarvoice

Associate Client Success Manager helping brands maximize Bazaarvoice’s user-generated commerce solutions. Managing 70–80 EMEA accounts through strategic consulting, analytics, adoption, and relationship management.

Posted 8/17/2026full-timeBengaluru • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success, focusing on maximizing ROI through strategic consulting and platform optimization. Proficient in managing a diverse portfolio of accounts while delivering exceptional client satisfaction and tracking key performance indicators.

Highest-signal resume keywords

Account ManagementClient SuccessSalesforce ExperienceGainsight ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Portfolio AnalyticsClient Relationship ManagementKPI TrackingBusiness SolutionsProgram Performance Improvement

Soft Skills

Time ManagementOrganizational SkillsPositive AttitudeCuriosityClient-Facing Presentation Skills

Tools & Technologies

SalesforceGainsightMicrosoft OfficeGoogle Suites

Industry Keywords

User-Generated ContentE-Commerce TechnologiesMarketingMerchandisingCustomer Service

About the role

Key responsibilities & impact

Advise clients on strategies to maximize the value of Bazaarvoice products and solutions using user-generated content across marketing, merchandising, customer service, product development, and distribution
Track portfolio analytics and trends to recommend best practices
Execute high-value activities and manage client lifecycles across a portfolio using Salesforce, Gainsight, and other productivity tools
Discover and influence client success metrics and help clients achieve and measure results to maximize ROI
Help stakeholders and C-level client teams understand the value received from Bazaarvoice
Identify and document client risks and collaborate cross-functionally to develop successful outcomes
Promote adoption of new features to improve client satisfaction and program performance
Balance tech-driven, one-to-many, and one-to-one interactions across a diverse SMB account portfolio
Own long-term client relationships and provide strategic consulting, business solutions, and platform optimization
Manage priorities across a portfolio of 70–80 accounts in EMEA

Requirements

What you’ll need

Exceptional written and verbal communication skills in English
College education – Bachelor degree or equivalent
2–5 years of experience in account management or client success roles with US and EU clients
Experience ideally within software, online, marketing, or e-commerce technologies
Strong time management, organizational systems, and prioritization skills
Ability to manage a high volume of accounts and own client relationships concurrently
Ability to meet deadlines and expectations with minimal supervision
Comfort with Microsoft Office and Google Suites
Outstanding oral, written, and client-facing presentation skills
Comfortable communicating with varied contacts, including C-level executives
Positive, self-starter attitude and willingness to exceed expectations
Curious mindset and strong desire to learn
Customer-centric focus on delivering value and tracking KPIs
French or German fluency valued but not required
Gainsight and Salesforce experience is a plus but not required
Working hours: 2:30pm–11:30pm IST
Standard background verification required as part of the selection process, with candidate consent

Benefits

Comp & perks

Equal employment opportunities
Standard background verification conducted with consent and focused on role-relevant information