Customer Communications Specialist

Bazaarvoice

Customer Communications Specialist supporting Global Customer Experience team at Bazaarvoice. Managing email campaigns, documentation, and coordination with APAC stakeholders in a hybrid work environment.

Posted 7/26/2026full-timeBengaluru • 🇮🇳 IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Marketing Operations and Email Marketing within a B2B SaaS environment, with a strong focus on campaign management, content quality assurance, and cross-functional collaboration. Proficient in using Gainsight, Salesforce, and Stripo for effective customer communications and marketing automation.

Highest-signal resume keywords

Gainsight ExperienceSalesforce ExperienceEmail MarketingCampaign ManagementStripo Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing AutomationEmail DesignBasic HTMLBasic CSSContent ReviewQuality AssuranceOperational Calendar ManagementInternal Wiki MaintenanceCampaign ExecutionTargeting Parameters Configuration

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaborationAttention to DetailCross-Functional Teamwork

Tools & Technologies

GainsightSalesforceStripoConfluence

Industry Keywords

B2B SaaSCustomer MarketingEmail CampaignsClient-Facing Brand ConsistencyGlobal Customer Communications

About the role

Key responsibilities & impact

Build Gainsight journeys, configure targeting parameters, and design email content using Stripo for ready-to-execute Priority 3 and 4 campaigns (e.g., newsletters, webinars, events, and product updates).
Continuously update the global customer communications calendar to ensure cross-functional visibility and prevent audience fatigue.
Maintain and update internal documents to ensure internal alignment and streamlined intake processes.
Meet regularly with APAC regional leads to intake requests, discuss specific regional needs, and ensure communications are deployed at optimal local times.
Conduct thorough content reviews and testing before deployment to maintain a high standard of professional, client-facing brand consistency.

Requirements

What you’ll need

1-3 years of experience in Marketing Operations, Email Marketing, or Customer Marketing, ideally within a B2B SaaS environment.
Hands-on experience with marketing automation or Customer Success platforms (Gainsight and Salesforce experience is highly preferred).
Familiarity with email design platforms (Stripo experience is a strong plus) and basic HTML/CSS for troubleshooting formatting.
Proven ability to manage multiple execution-ready campaigns simultaneously, update operational calendars, and maintain internal wikis (e.g., Confluence).
Strong written and verbal English communication skills, with the ability to collaborate effectively with global cross-functional teams (specifically APAC stakeholders).
Exceptional quality assurance skills to ensure error-free targeting and formatting for audience-ready communications.

Benefits

Comp & perks

Commitment to diversity and inclusion
Equal employment opportunities (EEO)