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Manager, Client Success – Southern Europe
BazaarvoiceSenior Manager of Customer Success overseeing revenue retention and product adoption in Southern Europe for Bazaarvoice, enhancing brand-consumer connections via user-generated content.
About the role
Key responsibilities & impact- Champion client value, maximize revenue retention, and accelerate product adoption through UGC and Social Commerce strategies
- Own the regional portfolio’s health, commercial growth, and overall satisfaction
- Lead a high-performing team of Customer Success Managers, transforming regional market insights into actionable customer outcomes
Requirements
What you’ll need- 8+ years of experience in a customer success, account management, or strategic consulting capacity
- 3+ years of direct people management experience
- Bachelor’s degree required; MBA or advanced degree preferred
- Deep familiarity with digital marketing, e-commerce ecosystems, CRM systems, social technologies, or AI-driven enterprise solutions
Benefits
Comp & perks- Equal employment opportunities (EEO)
- Commitment to diversity and inclusion
ATS Keywords
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Hard Skills & Tools
customer successaccount managementstrategic consultingdigital marketinge-commerceCRM systemssocial technologiesAI-driven enterprise solutions
Soft Skills
client value championingrevenue retentionproduct adoptionteam leadershiptransformational leadershipcustomer satisfaction management
Certifications
Bachelor's degreeMBAadvanced degree