Bazaarvoice

Senior Manager, Community Engagement and Growth

Bazaarvoice

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $120,000 - $140,000 per year

Job Level

Senior

About the role

  • About Bazaarvoice: At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
  • The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It\'s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn\'t attract new consumers, convert them, or earn their long-term loyalty.
  • Our brand promise : closing the gap between brands and consumers.
  • Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
  • It\’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
  • Influenster is seeking a dynamic and strategic Manager, Community Engagement & Growth to lead and optimize our key member-facing functions. This role is crucial in driving the growth, engagement, and satisfaction of our vibrant community within the Influenster app. You will lead a talented team across paid marketing, email marketing, content/design, member support, and social media management, ensuring a cohesive and impactful experience for our users.
  • You are a natural leader with a deep understanding of digital marketing, community building, and customer experience. You thrive in a fast-paced environment and are adept at leveraging data to inform strategy and optimize performance across multiple channels.

Requirements

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • 10+ years of experience in digital marketing, community management, or a related field, with at least 4 years in a leadership or management role overseeing multiple functions.
  • Proven experience in managing teams focused on user acquisition, engagement, and support within a B2C mobile app or digital product environment. (experience with Meta/Tiktok/Apple/Google ads)
  • Strong understanding of paid marketing channels (e.g., mobile app install campaigns), email marketing platforms, and push notification strategies. (Experience with Braze encouraged)
  • Demonstrated experience in content strategy, design oversight, and social media management for brand-building and community engagement.
  • Excellent leadership, communication, and interpersonal skills with the ability to inspire and motivate a diverse team.
  • Highly analytical and data-driven, with the ability to translate insights into actionable strategies.
  • Comfortable working in a fast-paced, dynamic, and evolving tech environment.
  • Passion for community building and delivering exceptional user experiences.
  • Experience with Mixpanel, Appsflyer or equivalent required Experience with Zendesk or equivalent required Experience with persona research encouraged
  • Experience with influencer marketing or user-generated content platforms.
  • Familiarity with the Influenster app and community.