Bazaarvoice

Director of Content Trust & Safety Operations

Bazaarvoice

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Job Level

Lead

About the role

  • Lead the recruitment, onboarding, and training of new hires. Growing the team substantially over 18 months.
  • Design and implement Pay-for-Performance compensation models that align individual incentives with global quality, throughput standards and Bazaarvoice employee values.
  • Own the end-to-end scheduling and capacity execution for a 24/7 operation, ensuring zero coverage gaps during peak retail seasons based on provided demand forecast.
  • Manage a team of agents and managers against performance KPIs based on quality and throughput.
  • Collaborate with other Leaders in the Content Trust and Safety Team to ensure alignment that delights clients.
  • Manage monthly & quarterly operational reports (capacity management, utilization, ) to determine if team OKRs and associated KPIs are being met to achieve quarterly goals set by senior leadership
  • Coach and mentor managers and individual contributors; providing honest, constructive professional, development feedback
  • Create and communicate annual performance management and merit reviews

Requirements

  • 10+ years in Operations, with at least 5 years specifically in Content Moderation, Fraud, or Trust & Safety.
  • Proven track record of scaling a team in a Global Capability Center or high-growth tech environment.
  • Superior communicator and strong relationship builder
  • Deep expertise in Workforce Management tools(Workday is a plus) and the mathematical design of incentive-based compensation.
  • Experience collaborating with international teams and remote team members
  • Experience in Fraud Detection Systems like Accertify are a plus.
Benefits
  • Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Workforce ManagementPay-for-Performance compensation modelscapacity managementutilizationperformance KPIsFraud Detection SystemsContent ModerationTrust & Safetyscaling teamsmathematical design of incentive-based compensation
Soft Skills
communicationrelationship buildingcoachingmentoringconstructive feedbackcollaborationleadershipteam managementperformance managementproblem-solving