Director

• Design and maintain the multi-year transformation roadmap aligned to corporate strategy and top-level OKRs
• Identify transformation opportunities across the entire company, including operations, technology, and customer experience using data, diagnostics, and stakeholder input
• Define clear value cases, benefits, and success metrics for transformation programs
• Lead a portfolio of cross-functional transformation programs (e.g., operating model redesign, technology modernization, process digitization, automation)
• Establish program governance, cadence, and reporting to ensure scope, schedule, budget, and benefits delivery
• Manage interdependencies, risks, and change impacts across initiatives and functions
• Design and execute change management strategies that drive adoption and behavior change across the organization
• Partner with Communications and HR to craft messaging, training, and engagement plans that support transformation
• Develop change-ready leaders by coaching sponsors, initiative owners, and managers on their change roles
• Work closely with Business Alignment to close delivery-model gaps and improve cross-functional process performance
• Partner with Technology, Data, and Operations to ensure solutions are designed for scalability, resilience, and strong user experience
• Ensure transformation programs are tightly integrated with OKR cycles, strategic planning, and PMO governance
• Define and track a transformation benefits scorecard (financial, operational, customer, and culture metrics)
• Conduct post-implementation reviews and drive continuous improvement to increase change velocity across the organization

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