Serve as the strategic lead planner for assigned customer accounts and own customer relationships
Prepare and lead regular customer meetings and deliver actionable agendas and insights
Develop and deliver business reviews to senior/executive stakeholders highlighting progress and opportunities
Use BaxterProphet and other planning tools to analyze demand, inventory, and service metrics to improve forecast accuracy, inventory efficiency, and SLA compliance
Configure and troubleshoot BaxterProphet settings (target stock levels, replenishment, supply orders, forecasting) and handle advanced Service Desk tickets
Serve as account lead for multiple customers, resolve escalated issues, and drive process improvements
Lead or support customer consulting projects and partner with customers to implement continuous improvement initiatives using Baxter Planning’s Best Practice Scorecard
Mentor and support team members, provide training on BaxterProphet and processes, and document/share best practices
Partner with Sales, Product, and Customer Success to align supply chain planning with broader business objectives and contribute to cross-functional initiatives
Requirements
3+ years of experience in supply chain planning, inventory management, or a related field
Hands-on experience with supply chain planning software (BaxterProphet preferred; SAP, Kinaxis, Oracle, Anaplan, or similar acceptable)