Strategic Account Manager
Baxter Planning
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Serve as the single point of accountability for assigned strategic accounts.
- Build and maintain strong executive and champion-level customer relationships.
- Develop plan for and coordinate internal stakeholder communication to enable a ‘one team’ approach to serving the customer.
- Track customer tech stack and competitive landscape to identify whitespace and partnership opportunities.
- Own general contract oversight responsibilities.
- Build and maintain a comprehensive Account Strategy, incorporating insights from customer relationship management, market/competitive landscape trends, identified whitespace opportunities, and internal stakeholder feedback.
- Maintain a 12–24-month view of customer business objectives aligned with Baxter’s roadmap and ensure BaxterPredict platform is enabling target outcomes.
- Support preparation and facilitation of executive level business reviews (held either quarterly or bi-annually).
- Define, measure, and track customer value realization and ensure alignment with initial sale value proposition and customer needs.
- Partner with Sales to identify and close account expansion opportunities (renewals, upsell).
- Coordinate discussions around commercial terms, pricing, and SOW adherence.
- Track frequency of Change Requests (CRs) to inform upsell opportunities.
- Maintain an active list of all in-flight projects, initiatives, and service engagements.
- Monitor status, deadlines, risks, and interventions; escalate where needed.
- Ensure timely execution of Project and Consulting engagements and flag budget slips, Scope Creep or CR needs.
- Support project transitions from development to delivery; validate deployment success.
- Monitor support ticket trends and SLA compliance.
- Align Baxter ticket priorities with contractual agreements (e.g., MSA terms).
Requirements
- 10+ years in a customer-facing role, preferably in SaaS, Professional Services, or Strategic Account Management.
- Strategic thinker with high business acumen and customer empathy.
- Excellent written and verbal communication skills, including executive presence.
- Strong project management and cross-functional coordination skills.
- Proven ability to manage enterprise or strategic accounts with complex, multi-threaded relationships.
- Experience with Salesforce or other CRM/account planning tools.
- Familiarity with service agreements, change management processes, and value tracking.
- Ability to learn and scale various IT/AI tools to drive process/reporting efficiencies.
- Bachelor’s degree in Business, Technology, or related field.
- Domestic and/or international travel required.
Benefits
- Domestic and/or international travel required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementaccount strategycustomer value realizationchange managementvalue trackingSaaSstrategic account managementcross-functional coordinationenterprise account managementbusiness acumen
Soft skills
customer empathyexecutive presencewritten communicationverbal communicationstrategic thinkingrelationship buildingcoordinationmonitoringescalationfacilitation