Associate Director, Customer Optimization, Adoption

Baxter International Inc.

Associate Director leading a multidisciplinary team for Customer Optimization and Adoption in healthcare technology. Focused on customer success strategies and operational efficiencies.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Developing customer success strategies that improve retention, expansion, and overall customer health
Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers
Establishing structure and process for new initiatives to prioritize work and eliminate duplication
Providing insight on competitive landscape to guide decision-making and strategic focus
Driving operational efficiencies across the Customer Optimization and Adoption team
Building strong internal partnerships that foster collaboration and effective communication
Creating and executing best-practice frameworks and playbooks for customer success
Reporting operational and strategic metrics to Baxter leadership and supporting revenue-driven initiatives

Requirements

What you’ll need

5+ years of experience in healthcare technology implementation or related healthcare fields
Background in healthcare, medical devices, or professional services strongly preferred
Ability to evaluate trade-offs and drive decisions with cross-functional alignment
Comfort operating in a matrixed environment with competing priorities
Strong attention to detail and motivation for high-level problem solving
Experience in fast-paced global environments
Clear, decisive thinking that accelerates team execution
Strong communication, leadership, and relationship-building skills

Benefits

Comp & perks

Medical and dental coverage starting on day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan with matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success strategiesoperational efficiencieshealthcare technology implementationmetrics reportingbest-practice frameworksplaybooks creationcompetitive landscape analysisprocess establishmentcross-functional alignmentproblem solving

Soft Skills

leadershipmentoringcommunicationrelationship-buildingattention to detaildecisive thinkingcollaborationmotivationstrategic focusadaptability