Technical Support Specialist

Baxter International Inc.

Technical Support Specialist providing 24x7 technical support and remote troubleshooting for Baxter's Care Communications team. Collaborating with cross-functional teams to resolve issues and improve service quality.

Posted 5/19/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $64,000 - $88,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCitrixFirewallsJavaScriptVoIP

About the role

Key responsibilities & impact

Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications
Solve customer and patient issues through remote troubleshooting capabilities
Drive quality by capturing issues and resolution
Collaborate with internal teams and leadership for issue escalation
Build strong relationships with customers and cross-functional teams
Ensure accurate case documentation for compliance and continuous improvement
Meet individual and team KPIs while maintaining high service quality
Follow processes, support team initiatives, and contribute to continuous improvement

Requirements

What you’ll need

1+ years of technical troubleshooting experience in a remote environment
Associate’s degree or equivalent experience in IT, computer science, or a related technical field (preferred)
Relevant certifications preferred (A+, Network+, MCP, MCSA, CCNA, Azure, etc.)
Strong computer skills, including experience with remote tools, Microsoft Office, AutoCAD, and Visio
Knowledge of server management, wiring/cabling, MS Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server (2012/2016)
Experience installing, maintaining, and repairing IT equipment (routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations)
Familiarity with Cisco security solutions (Firepower NGFW, AnyConnect VPN, AMP, Meraki APs/switches, and Cisco BE6000 VoIP systems) and Barracuda solutions (load balancers, backup, spam, and firewall)
Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred)

Benefits

Comp & perks

Medical coverage starting on day one
Dental coverage starting on day one
Basic life insurance
Accident insurance
Short-term disability insurance
Long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingserver managementwiring/cablingMS Remote DesktopPowerShellJavaScriptIT maintenancesystem buildsWindows ServerCisco ASA configuration

Soft Skills

customer relationship buildingcollaborationissue escalationcase documentationquality assuranceKPI achievementprocess adherencecontinuous improvement

Certifications

A+Network+MCPMCSACCNAAzure