Engineer

• This position will support and enhance the technical implementation of Baxter Care Communications products
• Your duties will include software, hardware, and network and implementation activities, advanced IT tasks (network design and topology, network integrations, etc.), and providing oversight, training, and direction to implementation activities
• Strong understanding of the implementation process for Baxter’s Care Communications products and integration of their partners’ applications/systems
• Support network architecture, system fail-over, and other technical system design discussions with customer PMO, IT, MIS or bio-med departments, installation contractors, and other trades as required
• Partner with customer IT departments to identify and resolve network security issues ensuring compliance with policies and procedures for specified customer servers, device infrastructure, and network topology
• Leads technical aspect of team-based projects, managing dynamic deployments of advanced features and applications which can include customized integrations, evolving configurations, and adapting system functionality to best meet clinical workflow requests
• Collaborating with technical leads to maintain up-to-date knowledge of product changes and ensure Teams are adequately prepared for new products
• Assist in the creation, maintenance, and revision of technical documentation, process documentation, troubleshooting documents, and how-to guides
• Refine existing business processes and identify opportunities for new processes to enhance operational efficiency
• Support field-based technical escalations to resolve complex technical issues
• Participate in the review and approval of technical product design drawings to ensure compliance with defined standards
• Deliver technical training sessions on proprietary and industry topics to enhance the skills and knowledge of Implementation team members
• Develop and maintain technical tools necessary to facilitate efficient Implementation operations and support team productivity
• Demonstrates a proactive approach towards safety, health, and quality in compliance with all company, governmental and customer regulations, while staying consistent to all company policies and procedures

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