Baudouin

Administration

• Analyser les demandes de garantie transmises par les clients et partenaires
• Évaluer la couverture applicable en fonction des données techniques fournies
• Collaborer avec le réseau de partenaires et les clients
• Gérer le traitement complet des dossiers de garantie
• Assurer un suivi rigoureux des dossiers

Gestionnaire des Garanties – Warranty Administrator

Manager

• Develop and maintain the regional after-sales strategy in collaboration with the Network Development Director.
• Research and identify potential after-sales partners.
• Visit, evaluate, negotiate, and manage contracts with new and existing partners.
• Lead the onboarding process for new partners.
• Build service capabilities and support the implementation of company initiatives with partners.
• Monitor service partner performance indicators (KPIs) and deliver reports to management, including recommendations for improvement.
• Conduct periodic audits.
• Ensure contractual agreements are properly applied.
• Work cross-functionally with department heads to identify action plans for continuous improvement.
• Provide ongoing support to partners and collaborate with them to identify improvement opportunities.
• Address customer concerns regarding products and services.
• Stay informed about industry trends and market dynamics.

Service Network Development Manager

Operations

• Oversee and continuously improve day-to-day commercial operations
• Actively contribute to cross-functional projects and strategic initiatives aimed at maximizing commercial performance
• Conduct in-depth sales analyses and prepare targeted presentations to support decision-making
• Align structures, procedures and working methods to standardize practices and optimize operational efficiency

Commercial Operations Coordinator

• Gestion des commandes des clients de la réception à la livraison.
• Veiller à l'exactitude des commandes et à leur saisie en temps voulu dans le système.
• Coordonner avec les équipes de la logistique et de la chaîne d'approvisionnement le respect des délais de livraison.
• Servir de point de contact principal pour les demandes des clients concernant l'état des commandes, la disponibilité des produits et les calendriers de livraison.
• Préparer et tenir à jour la documentation commerciale (accusé de réception de la commande), y compris les factures, les documents d'expédition conformément aux exigences douanières.

Coordinateur ADV – Sales Administration Coordinator

Application Engineer

• Support the Technical Director of Powerkit
• Review and analyze submitted technical documentation
• Provide timely technical support to OEMs and sales teams
• Commissioning activities and site visits

Sales

• Manage the entire sales cycle
• Organize and conduct customer calls
• Prepare customized commercial proposals
• Lead negotiations

Gestionnaire des Garanties – Warranty Administrator

Service Network Development Manager

Commercial Operations Coordinator

Coordinateur ADV – Sales Administration Coordinator

Application Engineer

Sales Manager – Data Center