Baubap

Full-stack Engineer

• Maintain and improve the internal flows, services, and modules that enable the AI agent to operate stably and efficiently.
• Implement technical optimizations aimed at improving performance, resource usage, and response times.
• Diagnose, resolve, and prevent agent-related incidents, including root cause analysis and hardening actions.
• Develop test agents, experimentation environments, and A/B variants that enable continuous technical iteration.
• Perform technical prompt engineering adjustments (context, parameters, configurations) necessary for the agent's operation.

Senior Software Engineer

Support Engineer

• Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
• Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
• Analyze patterns in support tickets to identify recurring problems and systemic weaknesses.
• Design and implement backend solutions as needed to permanently resolve issues.
• Work with APIs, workflows, and internal systems to diagnose failures and improve reliability.
• Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
• Improve internal tooling, workflows, or integrations that support Customer Success operations.
• Document root causes, fixes, and learnings to reduce regressions and strengthen shared technical knowledge.

Senior Software Engineer

Senior Support Engineer