Baubap

Support Engineer

• Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
• Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
• Analyze patterns in support tickets to identify recurring problems and systemic weaknesses.
• Design and implement backend solutions as needed to permanently resolve issues.
• Work with APIs, workflows, and internal systems to diagnose failures and improve reliability.
• Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
• Improve internal tooling, workflows, or integrations that support Customer Success operations.
• Document root causes, fixes, and learnings to reduce regressions and strengthen shared technical knowledge.

Senior Support Engineer

Machine Learning Engineer

• Successfully develop and implement machine learning models that optimize financial processes.
• Improving and building new ML models into production for new project lines.
• Generate new insights to better understand clients using ML.
• Research and fast insights to improve actual ML models implemented in Baubap.
• Optimize and refine models to achieve desired accuracy and efficiency.
• Understand, propose, design, implement, and bring ML solutions into production.
• Create POCs researching viability for new features, data sources, and algorithm optimization.
• Propose initiatives to improve Credit Risk Models.
• Coordinate with Data Engineers for successful implementation of pipelines for new features.
• Collaborate with engineering and product teams to integrate ML algorithms.

Senior Support Engineer

Senior Machine Learning Engineer