Travel Insurance Medical Assistance Coordinator
battleface
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Provide real-time help and support to travelers
- Identify problems and deliver solutions - before, during, and after travel
- Act as the front-line first responder for customer emergencies
- Participate in shaping and refining our assistance protocols
- Manage emergency travel and medical assistance cases, including medical contacts and referrals evacuation and transportation services following established protocols every step of the way
- Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs
- Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
- Help enhance and expand our provider database
- Contribute to process improvements, client onboarding, and service setup
Requirements
- Proven working experience in a travel or medical assistance coordinator role
- Background in travel or insurance, with a strong understanding of industry terms and practices
- A genuine love of helping people
Benefits
- Values flexibility. We're a remote-first company that trusts you to work where you work best
- Encourages growth and innovation, giving you room to stretch your skills and build new ones
- Cares deeply about people-first culture - supporting not just travelers, but also our team with collaboration, respect, and trust
- Offers meaningful impact - your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem solvingcustomer servicecollaborationdocumentationprocess improvementclient onboardingemergency responsecommunicationsupportreferral management