Regional Service Manager

Battle Motors

Regional Service Manager overseeing service operations and team performance for heavy-duty truck industry. Collaborating across departments and ensuring quality service and support for customers.

Posted 4/15/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the service operations and performance within a specific region and ensure that the service standards and objectives are met
Oversee the service activities, resources, and policies within the region
Ensure that the dealer technicians and customers receive timely and quality service and support
Supervise, coach, and develop the Technical Service Managers and their teams
Evaluate and improve the service processes and procedures within the region and implement best practices and initiatives
Monitor and report on the service metrics and performance within the region and take corrective actions as needed
Collaborate and communicate with other regions and departments
Support the Director of Service in managing and coordinating the regional service operations
Stay updated on the industry trends, best practices, and customer needs

Requirements

What you’ll need

Bachelor's degree in engineering, business, or related field
At least 5 years of experience in service management, preferably in the heavy-duty truck industry
Proven track record of managing and leading a service team within a region
Strong knowledge of service operations, processes, and standards
Excellent communication, presentation, and interpersonal skills
Strategic thinking, problem-solving, and decision-making skills
Customer-oriented, results-driven, and collaborative mindset
Ability to travel frequently and work under pressure

Benefits

Comp & perks

competitive salary
generous benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service managementservice operationsservice processesservice standardsperformance metricsbest practicescoachingteam developmentstrategic thinkingproblem-solving

Soft Skills

communicationpresentationinterpersonal skillscustomer-orientedresults-drivencollaborative mindsetdecision-makingleadershiporganizational skillsability to work under pressure

Certifications

Bachelor's degree in engineeringBachelor's degree in businessBachelor's degree in related field