Battle Motors

Regional Service Manager

Battle Motors

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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About the role

  • Manage the service operations and performance within a specific region and ensure that the service standards and objectives are met
  • Oversee the service activities, resources, and policies within the region
  • Ensure that the dealer technicians and customers receive timely and quality service and support
  • Supervise, coach, and develop the Technical Service Managers and their teams
  • Evaluate and improve the service processes and procedures within the region and implement best practices and initiatives
  • Monitor and report on the service metrics and performance within the region and take corrective actions as needed
  • Collaborate and communicate with other regions and departments
  • Support the Director of Service in managing and coordinating the regional service operations
  • Stay updated on the industry trends, best practices, and customer needs

Requirements

  • Bachelor's degree in engineering, business, or related field
  • At least 5 years of experience in service management, preferably in the heavy-duty truck industry
  • Proven track record of managing and leading a service team within a region
  • Strong knowledge of service operations, processes, and standards
  • Excellent communication, presentation, and interpersonal skills
  • Strategic thinking, problem-solving, and decision-making skills
  • Customer-oriented, results-driven, and collaborative mindset
  • Ability to travel frequently and work under pressure
Benefits
  • competitive salary
  • generous benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service managementservice operationsservice processesservice standardsperformance metricsbest practicescoachingteam developmentstrategic thinkingproblem-solving
Soft Skills
communicationpresentationinterpersonal skillscustomer-orientedresults-drivencollaborative mindsetdecision-makingleadershiporganizational skillsability to work under pressure
Certifications
Bachelor's degree in engineeringBachelor's degree in businessBachelor's degree in related field