Talent Acquisition – HR Generalist

Batmaid

Talent Acquisition / HR Generalist at Batmaid, leading local recruitment efforts and managing HR operations in Lisbon. Focus on high-volume recruitment, onboarding, and office management for a growing team.

Posted 7/9/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

High-Volume Recruitment: Lead the end-to-end recruitment process primarily for local call center operators, ensuring a steady pipeline of qualified candidates.
Support Function Hiring: Source, interview, and hire for various local support and administrative functions as the Lisbon office scales.
Candidate Experience: Manage job postings, screen CVs, conduct initial interviews, and coordinate final interviews with hiring managers while ensuring a positive experience for all applicants.
Onboarding: Facilitate the HR onboarding process for new hires to ensure a smooth transition into the company.
Operational Support: Partner directly with the Director of Operations to support daily team management and cultivate a healthy work environment.
Employee Relations: Boost employee's moral, increase engagement, guide and manage performance reviews, disciplinary actions, warnings, and terminations.
Legal Compliance: Liaise with our external employment lawyers when necessary to ensure all HR actions comply fully with Portuguese labor laws.
Office Management: Ensure the Lisbon office is a welcoming and productive environment. This includes managing office supplies, coordinating with vendors (e.g., cleaning, facility maintenance), and ensuring workstations are set up and ready for new hires.
Event Coordination: Organize basic local team-building activities or in-office perks (e.g., team lunches, milestone celebrations) to boost employee engagement.
Fiduciary Liaison: Act as the primary point of contact between the company and our external payroll fiduciary.
Payroll Input & Checking: Accurately gather, input, and verify monthly payroll data (e.g., attendance, overtime, bonuses, absences).
Finance Coordination: Liaise seamlessly with our internal Finance department to validate payroll data and ensure timely and accurate execution of monthly salary payments.
Administrative support: drafting employment contracts, certificates, all legal HR documents related to our employees.

Requirements

What you’ll need

**Experience:** 3+ years of experience in Human Resources, ideally with a strong background in high-volume Talent Acquisition, BPO, or call center environments. Prior experience with People Management a strong plus.
**Local Knowledge:** Solid understanding of Portuguese labor laws, particularly regarding contracts, disciplinary procedures, and terminations.
**Language Skills:** Native or bilingual fluency in Portuguese, and professional proficiency in English (both written and spoken).
**Attention to Detail:** High accuracy in data entry and review, specifically for handling sensitive payroll information.
**Communication:** Excellent interpersonal skills with the ability to manage difficult conversations and build trust with both entry-level operators and senior leadership.
**Adaptability:** Ability to thrive in a fast-paced environment and juggle recruitment targets with daily administrative and facility duties.

Benefits

Comp & perks

-**Working for an international Swiss company ******-Competitive compensation****-**Performance related short term incentive****-**Private health insurance** in addition to base salary (details to be provided upon Onboarding)****-Meal allowance** in addition to base salary: (tax free, provided through meal card (UP) ****-Monthly transportation allowance** in addition to base salary: 40 Euros gross

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Talent AcquisitionData EntryPayroll ManagementContract DraftingPerformance ReviewsDisciplinary ProceduresRecruitment ProcessAdministrative SupportEmployee EngagementBPO Experience

Soft Skills

Interpersonal SkillsCommunicationAttention to DetailAdaptabilityTrust Building