Registration & Enrolment Officer

Bath Spa Live

Registration and Enrolment Officer supporting student registration, identification checks, and enrolment reporting at Bath Spa University. Delivering seamless student services while collaborating with University and partner-institution teams.

Posted 8/4/2026full-timeBath • 🇬🇧 United KingdomMid-LevelSenior💰 £29,588 - £33,002 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student registration and enrolment processes, providing high-quality customer service and effective communication within a higher education environment. Capable of producing reports and managing student records while fostering strong relationships across various teams.

Highest-signal resume keywords

Customer Service ExperienceStudent Record SystemsReport ProductionProblem-Solving SkillsHigher Education Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Student RegistrationEnrolment ManagementReport ProductionAdministrative SkillsCRM Experience

Soft Skills

Strong Working Relationship SkillsExcellent Communication SkillsProblem-Solving Skills

Industry Keywords

Higher EducationStudent EnquiriesCross-University EventsStudent Identification Checks

About the role

Key responsibilities & impact

Provide a high-quality, seamless service to students throughout the start of their academic year
Develop expert knowledge of online registration and enrolment
Work closely with teams across the University and partner institutions
Build strong working relationships with University teams, professional services colleagues, and colleagues at other educational locations
Lead on student enquiries
Manage student identification checks and escalate where appropriate
Provide excellent customer service to students and colleagues
Provide feedback to the Registration and Enrolment Manager on the registration process and associated communications
Produce enrolment reports
Work with appropriate teams to enrol students
Support cross-University events such as student recruitment, Graduations, Clearing, and Registration, including occasional weekend and evening work

Requirements

What you’ll need

Excellent customer service experience
Strong working relationship skills
Problem-solving skills
Administrative experience
Experience with communications
Experience producing reports
Experience with student record systems
Experience with CRMs
Experience in higher education
Ability to support occasional weekend and evening working
Applicants must note that the role's salary falls below the UK sponsorship threshold and is not eligible for sponsorship

Benefits

Comp & perks

Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme), a defined benefit pension scheme paying members a secure income for life post-retirement
Enhanced paid leave: 41–46 days depending on the role (full time)
Family friendly policies
Hybrid working
Flexible work environment
On-site nursery
Enhanced maternity scheme
Employee Assistance Programme with on-demand GP appointments, wellbeing support and advice, and counselling access
Electric Vehicle Scheme
Cycle to Work scheme
Wide range of discounts and financial benefits via an easy-to-use app