Call Center Representative – Outbound Appointment Setter

Bath & Cabinet Experts

Call Center Representative responsible for setting appointments and providing customer service at a home improvement company. Engage clients and drive sales through effective communication and service excellence.

Posted 5/7/2026full-timeRemote • Illinois, Kentucky, New Mexico, Ohio, Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
Follow the designated sales process for appointment setting including confirming full and accurate client information
Ensure all activity and information is accurately logged in CRM
Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

Requirements

What you’ll need

Prior experience in a multi-product sales environment preferred
Background in home improvement inside sales strongly desired
High School diploma or equivalent required
1+ year of call center experience required
Experience with Lead Perfection CRM a plus
Must be able to work independently in a fast-paced environment
Excellent phone and communication skills
Be energetic and have a positive attitude
Must be task oriented and driven to meet and exceed goals

Benefits

Comp & perks

Full-time W2 employment with competitive pay and several bonus opportunities
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
Paid Time Off including paid holidays and your birthday off!
Flexible remote schedule with weekend availability
Ongoing training to grow your skills
Work in a supportive, award-winning company that values people and performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

appointment settingcall center experiencemulti-product salescustomer service

Soft Skills

communication skillspositive attitudetask orientedenergeticindependent workgoal driven

Certifications

High School diploma