Call Center Representative – Outbound Appointment Setter
Bath & Cabinet Experts
full-time
Posted on:
Location Type: Remote
Location: Illinois • Kentucky • United States
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Job Level
About the role
- Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
- Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Follow the designated sales process for appointment setting including confirming full and accurate client information
- Ensure all activity and information is accurately logged in CRM
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts
Requirements
- Prior experience in a multi-product sales environment preferred
- Background in home improvement inside sales strongly desired
- High School diploma or equivalent required
- 1+ year of call center experience required
- Experience with Lead Perfection CRM a plus
- Must be able to work independently in a fast-paced environment
- Excellent phone and communication skills
- Be energetic and have a positive attitude
- Must be task oriented and driven to meet and exceed goals
Benefits
- Full-time W2 employment with competitive pay and several bonus opportunities
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
- Paid Time Off including paid holidays and your birthday off!
- Flexible remote schedule with weekend availability
- Ongoing training to grow your skills
- Work in a supportive, award-winning company that values people and performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appointment settingcall center experiencecustomer servicesales processCRM management
Soft Skills
communication skillspositive attitudetask orientedenergeticindependent work
Certifications
High School diploma