Business Process, Systems Analyst
Bates Wells
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Collaborate with legal and business teams to analyse workflows and identify opportunities for better use of existing tools, AI, emerging technologies, automation, and digital innovation.
- Operate high autonomy, managing competing priorities and delivering outcomes with minimal supervision.
- Produce clear, high‑quality artefacts, including business/functional requirements, user stories, acceptance criteria, use cases, process maps and workflow diagrams.
- Support the identification, selection and suitability assessment of emerging technology to meet business requirements.
- Play a key role in delivering new system(s) from selection through inception, project delivery and ongoing change management, working closely with the Technical Project Manager.
- Support proof‑of‑concepts and pilots, including defining success criteria and tracking performance.
- Act as the “face of IT,” facilitating workshops, interviews, and sessions to elicit business, functional and non-functional requirements.
- Build strong, trusted relationships with stakeholders across all levels of the firm, requiring excellent interpersonal and organisational skills.
- Stay informed on legal technology trends, AI developments and regulatory changes.
- Act as Product Owner / Product Specialist for new and existing applications.
- Proactively identify opportunities for system and process enhancements, automation and optimisation.
- Take ownership of Business Analyst workstreams for IT projects, ensuring best practice and close collaboration with the Technical Project Manager.
- Form part of the project team selecting and implementing new system(s), taking the lead where appropriate.
- Be technically aware and assist with selecting and implementing emerging technologies and applications to achieve efficiencies.
- Help shape and implement new ways of working and deliver continuous improvement with the IT Training and Engagement Manager and Technical Project Manager.
- Continuously identify and deliver business process improvements across the firm’s functions.
Requirements
- Previous experience working in a business analysis/projects role is essential.
- Experience of working in a professional services environment would be beneficial.
- Knowledge of legal IT systems is beneficial.
- You are passionate about business improvement and want to streamline workflows and deliver efficiencies.
- You enjoy problem solving and can analyse all elements of a process, apply logic and suggest alternative solutions.
Benefits
- **Impact-Driven Purpose**: We align profit with social purpose to create lasting positive impact for our people, communities, and planet.****Committed to the Climate:** Through our Climate & Nature Group, we reduce environmental impact and drive a just transition to net zero.****Championing Inclusion: **We foster a diverse, inclusive culture where creativity and innovation thrive.****Flexible and Hybrid Working:** Our hybrid model supports balance, with part-time options and at least two office days weekly.****Progressive Benefits: **We offer sustainable pensions, IVF support, private healthcare, and more for your well-being and growth.****At Bates Wells, equity, diversity, and inclusion are part of who we are and how we work. As a B Corp and purpose-driven law firm, we’re committed to building a workplace that is fair, inclusive, and representative of all.****
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisworkflow analysisprocess mappinguser storiesacceptance criteriause casesautomationdigital innovationproof-of-conceptscontinuous improvement
Soft Skills
interpersonal skillsorganizational skillsproblem solvingstakeholder managementcommunication skillscollaborationautonomyprioritizationrelationship buildingfacilitation