FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Be the front line of support for Bastion's partners
- Manage escalations and triage technical issues
- Build processes, knowledge base, and tooling for sustainable support
- Optimize AI-powered support tools
- Collaborate cross-functionally with engineering, product, and compliance
- Design and manage the BPO strategy as volume grows
Requirements
What you’ll need- Experience with automation workflows
- Knowledge of AI tooling
- Strong judgment skills
- Experience with partner escalations
- Ability to triage technical issues
- Familiarity with ticketing and knowledge management systems
Benefits
Comp & perks- Flexible work schedules
- Unlimited paid vacation & holidays
- Comprehensive health coverage
- Life insurance
- Retirement benefits
- Paid parental leave
- Tax-advantaged accounts
- One Medical
- Spring health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automation workflowsAI toolingtechnical issue triageknowledge management systems
Soft Skills
strong judgment skills