Customer Support Advisor
Bass Pro Shops
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As a Customer Support Advisor, you’ll be the first point of contact for boat and ATV shoppers, providing expert guidance and personalized support.
- You’ll respond to customer inquiries, conduct proactive outreach, and help connect customers with their local Tracker Boat Center sales teams.
- Employs best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders to help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned dealerships.
- Acquires and maintains company and product knowledge needed to assure quality response to customer inquiries.
- Employs the Company’s Consultative Sales Process as it relates to telephone engagement.
- Works within and support of the Process Driven Environment of the Customer Care Center.
- Collaborates with retail store and Support teams to produce satisfying outcomes for customers.
Requirements
- Minimum Degree Required: High School Diploma or Equivalent
- Inbound/Outbound Call Center/Customer support center experience
- Strong telephone skills, including voice quality, enunciation, grammar, listening.
- Excellent writing skills, including ability to compose grammatically correct consumer communications.
- Punctual and reliable work attendance
- Solid selling skills and strong goal orientation
- Excellent time management and organization skills
- The ability to succeed in a fast-paced goal, oriented environment
- Team-orientation and positive attitude
Benefits
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportconsultative sales processinbound call handlingoutbound call handlingemail communicationappointment settingproduct knowledgesales skillsgoal orientationtime management
Soft skills
telephone skillswriting skillslistening skillspunctualityreliabilityorganizationteam orientationpositive attitude
Certifications
High School DiplomaEquivalent