Bask Health

Customer Success Project Manager

Bask Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the complete lifecycle of non-troubleshooting customer requests including intake, triage, prioritization, and progress tracking
  • Serve as the primary coordination point between Customer Success, Product, Engineering, and Operations teams
  • Maintain a dynamic, organized backlog of open customer requests with clear timelines, dependencies, and internal ownership assignments
  • Execute intelligent prioritization of requests and projects based on limited formal policies, requiring strong business judgment
  • Proactively communicate project updates, potential blockers, and revised timelines to Account Managers and directly to clients when appropriate
  • Lead client-facing meetings to discuss project scope, requirements, and deliverables
  • Build and maintain strong relationships with key customer stakeholders to ensure satisfaction and project success
  • Manage customer expectations throughout the project lifecycle, balancing client needs with internal capabilities
  • Facilitate weekly syncs and check-ins with cross-functional stakeholders to drive request completion
  • Identify recurring or systemic request themes and provide strategic insights to Customer Success and Product leadership
  • Build, document, and continuously iterate internal processes for more scalable and efficient request handling
  • Collaborate with technical teams to ensure project requirements are clearly defined and executable

Requirements

  • 3+ years of experience in project management, program coordination, or client delivery roles, preferably in a SaaS or tech-enabled services environment
  • Proven track record of working closely with Customer Success, Product, and Engineering teams in a B2B SaaS context
  • Demonstrated experience managing client-facing projects with multiple stakeholders and complex requirements
  • Advanced proficiency with project management and task-tracking tools including Asana, Jira, Linear, ClickUp, or Monday.com
  • Strong analytical and problem-solving abilities with experience in data-driven decision making
  • Exceptional written and verbal communication skills, particularly in customer-facing scenarios
  • Proven ability to work independently, manage multiple competing priorities, and thrive in ambiguous environments
  • Meticulous attention to detail and strong follow-through capabilities
  • Natural ability to build relationships and influence outcomes across cross-functional teams
  • Customer-obsessed mindset with a focus on delivering exceptional client experiences
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram coordinationclient deliverydata-driven decision makingtask-tracking
Soft Skills
analytical abilitiesproblem-solvingwritten communicationverbal communicationrelationship buildinginfluencing outcomesattention to detailfollow-throughindependencemanaging priorities