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Customer Site Service Manager
BASFCustomer Site Service Manager at BASF supporting automotive coatings in assembly plants. Providing technical oversight and maintaining product quality with key customer relationships.
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Support the daily operation of BASF coatings products in customer automotive assembly plants by providing on-site technical and application oversight.
- Respond to customer requirements, enforce product quality/performance specification, and support new product/application development.
- Oversee product performance including color management, defect identification, process root causing and corrective actions implementation.
- Develop and support key customer relationships.
- Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
- Assure product performance meets or exceeds customer expectations and supports business growth objectives to be our customer’s supplier of choice.
- Control key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.
- Use ability to train and mentor members of the team to ensure the customer is receiving the best possible service.
- 15% domestic travel required.
Requirements
What you’ll need- The position requires a Bachelor’s degree in Chemical Engineering, Industrial Engineering, or related
- Five (5) years of experience in OEM Paint Application
- All phases of the automotive paint application process, including quality, customer focus, and manufacturing
- Providing on-site expertise in coatings products, their application, performance, and problem resolution as needed
- Implementing action plans; tracking and updating customer metrics; and managing future plant production and new product introductions
- Inventory, forecasting, billing, and ordering management for a CPU (cost per unit) business model
Benefits
Comp & perks- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Chemical EngineeringIndustrial EngineeringOEM Paint ApplicationCoatings ProductsColor ManagementDefect IdentificationProcess Root CausingCorrective Actions ImplementationAction Plans ImplementationCustomer Metrics Management
Soft Skills
Customer Relationship DevelopmentTechnical SupportProblem InvestigationAnalysisResolutionTrainingMentoringCommunicationTeam CollaborationCustomer Focus