Customer Service Officer
BASF
contract
Posted on:
Location Type: Office
Location: Seoul • 🇰🇷 South Korea
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage sales orders through proactive customer and internal communication e.g. product availability, order status and delivery tracking.
- Support credit management, billing and accounts receivable follow-up.
- Manage master data maintenance process to ensure effective order management.
- Handle customer complaints via non-conformance management (NCM) system.
- Actively communicate status, investigation results, corrective actions to customer and ensure on time closure.
- Capture customer expectations / requirements and feedback to BU / Functions.
- Support implementation of business rules related to customer order management process.
- Provide order status report and monitor customers’ order placement against sales forecast.
- Capture market intelligence from daily interaction with customers and share with the business as appropriate.
Requirements
- University degree or equivalent
- Prefer to have more than 3 years of experience of customer service in supply chain
- Good SAP, APO skills
- Proficient in MS office
- Ability to speak Korean and English as business level are required
Benefits
- Health insurance
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder managementcredit managementbillingaccounts receivabledata maintenancenon-conformance managementmarket intelligence
Soft skills
communicationproblem-solvingcustomer relationship management
Certifications
university degree