Senior Engineer – Technical Service, OEM Automotive Coatings
BASF
full-time
Posted on:
Location Type: Office
Location: Jakarta • 🇮🇩 Indonesia
Visit company websiteJob Level
Senior
About the role
- To support and strengthen Line activity at customers’ sites.
- To ensure smooth running of existing lines and provide necessary support for new / prospective business queries.
- Enhance service levels and customer intimacy to achieve customers’ satisfaction.
- Act as “window person” to customer for line technical issues.
- Coordinate to ensure customer’s complaints and technical issues solved timely and successfully.
- Conduct plant trials for trouble shooting and new business inquiries.
- Participate in line commissioning activities – from inception to production run.
- Monitor the parameters of the materials used on site to ensure they are within the specifications.
- Perform online troubleshooting for pretreatment and e-coat process.
- Circulate customer sample reports to sales personnel.
- Analyze monthly reports of OEM account for any discrepancies and report to managers.
- Fulfill documentation requirement of field / marketing personnel in close co-ordination with laboratory / development team (e.g., TSDS / MSDS / SOP’s / Proposals, etc).
- Participate and prepare a Monthly Work Plan with follow up and target closing dates.
- Conduct the on-site testing and manage the testing equipment furnished by BASF.
- Collaborate with other teams to fulfill customers’ needs in support of company strategies and achieving targeted Selling Cost.
- Ensure product quality, contribute to change management and quality management.
- Ensure all activities comply to all EHS rules/ regulations and RC requirement.
- Adhere to ISO procedures relating to technical services with periodic updates.
- Provide technical report with sufficient details and/or analysis and/or technical solutions frequently.
- Perform other assignments.
Requirements
- Degree in Chemistry, Chemical Engineering, or related majors.
- At least 3 years relevant working experience.
- Experiences in Surface coatings, PT/ED (Pre-treatment / Electro-deposition) materials and processes are preferred.
- Good knowledge in coatings industry is preferrable.
- Able to communicate in English in both writing and speaking.
- Well-versed in MS. Office applications.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingplant trialsline commissioningmaterial monitoringe-coat processquality managementchange managementtechnical reportingsurface coatingspre-treatment materials
Soft skills
customer intimacycommunicationcollaborationproblem-solvingorganizational skillsanalytical skillstime managementteam coordinationcustomer serviceadaptability