Business Travel Analyst
BASF
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Fulfil the role of Operations Support Analyst for designated countries
- Main point of contact for the country’s organization for travel related topics and escalation for all travel service-related topics
- Provide support to Regional Travel Manager on the end-to-end process of business travel topics
- Responsible for all external stakeholder country cluster responsibilities
- Communicate the organizations country and regional requirements to internal and external stakeholders
- Support Travel Arrangers and travelers on all travel related requests
- Conduct regular service reviews with the countries travel service providers
- Data – gather, monitor, analyze local in-country data details for regional analysis
- Monitor service levels locally, obtain feedback from travel arrangers / travelers on service provider services
- In conjunction with the Regional Travel Manager review travel data to identify areas of improvement on traveler behavior / patterns / compliance
- Main contact for country cluster internal stakeholders on travel topics
- First line of operational communication/ escalation and stakeholder management
- Ensure no finance related disruptions to business.
Requirements
- Tertiary qualifications in Travel and tourism or related field (Bachelors)
- 3 years of experience
- Previous experience in travel management / hospitality industry/ customer service is encouraged to apply
- Experience working with travel related vendors
- Language: English (Main)
- Previous experience on an Online Booking Platform (advantageous) / SAP (advantageous)
- Proficient in PowerPoint, Excel and Microsoft Word.
Benefits
- A unique total offer: you@BASF
- Wide range of elements you need to be your best in every stage of your life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysistravel managementcustomer servicevendor managementcompliance monitoringservice level monitoringtravel behavior analysistravel service reviewsonline booking platformsSAP
Soft skills
communicationstakeholder managementorganizational skillsproblem-solvinginterpersonal skillsescalation managementsupport skillscollaborationfeedback gatheringservice orientation
Certifications
Bachelor's degree in Travel and TourismTertiary qualifications in related field