BASF

Customer Service Coordinator

BASF

full-time

Posted on:

Location Type: Office

Location: Wyandotte • Missouri • 🇺🇸 United States

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Job Level

Junior

About the role

  • Managing order to cash process activities for such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, standard consignment order process, etc. and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
  • Providing a high level of service for customers both internally and externally.
  • Performing administration tasks such as but not limited to managing email queues, prompts, ecommerce, data cleanup, etc.
  • Being a backup for team members and cross teams, as necessary.
  • Confirming pricing and utilizing price discrepancies as needed.
  • Capturing failures and customer complaints via NCM process; by utilizing critical thinking skills
  • Understanding and enforcing stated business rules
  • Managing Business Continuity Workbooks, SAP data, text, and outputs
  • Reviewing, understanding and driving improvements of Key Performance Indicators.
  • Participating in continuous improvement efforts and projects

Requirements

  • Possess a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)
  • Have computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications.
  • Are able to interact with the customer in a helpful and friendly manner and to understand customer needs.
  • Are able to work well in a team environment.
  • Are capable of setting priorities and managing time in a dynamic work environment.
  • Hold excellent oral and written communication skills.
  • Have strong problem-solving skills.
Benefits
  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order to cash processdata cleanupKey Performance Indicatorscritical thinkingbusiness rulesSAP
Soft skills
customer serviceteamworktime managementproblem-solvingoral communicationwritten communication
Certifications
HS Diploma