Payroll

• Responsible for the overall operation management of payroll, time management and People data maintenance service delivery for Asia Pacific countries in scope
• Ensure services are delivered based on established Service Level Agreements and internal KPIs by optimizing team resources
• Drive process improvement and service quality enhancement
• Ensure consistent quality and compliance with service deliveries, in accordance to the established service level agreements and KPIs
• Effective Issue Management where incidents are managed timely, stakeholders consulted, risks contained, and sustainable solutions made in place for business continuity
• Responsible for vendor management for payroll, time management and HR data maintenance
• Implement HR targets and support relevant global and regional projects and initiatives
• Build and maintain stakeholder relations for effective operational management
• Proactively explore and implement digitalization and process optimization initiatives to achieve best cost to serve, engaging team experience and service excellence
• Drive implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target
• Ensure delivery on knowledge management framework in building the formation of competence hub
• Develop and timely management of knowledge strategies in ensuring the sustainability of competent HR Services team
• Manage team resources (size of 8 - 12 members) for effective and efficient service delivery
• Committing to the coaching and development of team members
• Develop a competent team with HR competency and expertise in payroll and people data areas
• Consistently demonstrate our Winning Culture, Accountability, Speed and Improvement Mindset on people leadership practices

Payroll & People Data Manager II

Payroll Analyst, Mandarin Speaker