BASF

Customer Service Account Representative

BASF

full-time

Posted on:

Location Type: Office

Location: Wyandotte • Missouri • 🇺🇸 United States

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Job Level

Junior

About the role

  • Managing the order to cash process taking full responsibility for the customer order management process and escalating as needed contributing towards a positive customer relationship.
  • Monitoring and communicating on customer support related reports providing proactive and consistent customer order communication.
  • Backuping team members and across teams as necessary
  • Confirming pricing and utilizing price discrepancies as needed.
  • Capturing failures and customer complaints via NCM process; by utilizing critical thinking skills.
  • As well as identifying and escalating customer issues and risks.
  • Managing Business Continuity Workbooks.And managing SAP data, text, and outputs.
  • Obtaining and documenting necessary approvals.
  • Utilizing proper reason codes (A/R, LO1634, Cr/Dr, etc.).
  • Reviewing and understanding Supply Chain Key Performance Indicators.
  • Developing an understanding of the customer and the customer's markets by actively engaging with segment partners.
  • Communicating market intelligence from a customer and share information with primary account manager.
  • Participating in continuous improvement efforts by identifying areas for process improvement and waste reduction

Requirements

  • Have a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)
  • Posses Bachelor’s degree preferred with 6 months to one-year experience preferred
  • Have computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications.
  • Are able to interact with the customer in a helpful and friendly manner and to understand customer needs.
  • Are able to work well in a team environment.
  • Have the ability to set priorities and manage time in a dynamic work environment.
  • Possess excellent oral and written communication skills as well as having strong problem-solving skills.
  • French speaking abilities would be highly preferred
Benefits
  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order to cash processcustomer order managementcritical thinkingSAPSupply Chain Key Performance Indicatorsprocess improvementwaste reduction
Soft skills
customer relationship managementcommunicationteam collaborationproblem-solvingtime managementprioritizationcustomer interactionadaptability
Certifications
High School DiplomaBachelor's degree