Customer Support

• Manage the end-to-end ‘order to delivery’ lifecycle.
• Ensure accurate and timely processing of orders.
• Collaborate with Supply Chain Management, Logistics, Delivery Management, and other stakeholders to achieve high delivery reliability.
• Act as intervention manager throughout the order-to-delivery process to anticipate and resolve potential issues independently.
• Ensure customer Non-Conformances are recorded correctly in the system.
• Promote self-service for NC recordings, e.g. via myBASFWorld.
• Proactively communicate any deviations in availability or delivery timelines by leveraging self-service tools.
• Support training and troubleshooting digital self-service platforms.
• Contribute to continuous improvement initiatives in customer service operations.
• Accurately document and maintain customer information and order processes.

Customer Service Officer – Nutrition & Health

Manager, Customer Support Services

Manager, Customer Support Services

Digital Strategy Lead – Customer Experience, Digital & Media Strategy

AVP – Digital Content, Customer Experience Capabilities

Field Customer Care Specialist