IT Support – Operations Engineer

Baseten

IT Support Engineer providing in-house technical support for Baseten, a company powering AI inference. Managing user experience and office IT infrastructure in a hybrid role.

Posted 7/30/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and administration, with a strong focus on user lifecycle management, systems administration, and automation of IT processes. Proficient in managing both Mac and Windows environments while ensuring a high-performing IT infrastructure.

Highest-signal resume keywords

IT Support And AdministrationGoogle WorkspaceMDM PlatformsMacOS AdministrationAutomation Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationUser Lifecycle ManagementAccess ManagementInventory TrackingCloud-Based Services Management

Soft Skills

Excellent Communication SkillsStrong Organizational Skills

Tools & Technologies

KandjiOktaVideo Conferencing Tools

Industry Keywords

High-Growth EnvironmentIT InfrastructureWorkplace IT Planning

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
Manage IT asset procurement, inventory tracking, and vendor relationships
Support new office buildouts and contribute to broader workplace IT planning as we scale
Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

Requirements

What you’ll need

4+ years of experience in IT support and administration, ideally in a high-growth or fast-paced environment
Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
Proven experience administering macOS at scale, with solid working knowledge of Windows environments
Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
Excellent communication skills with a genuine passion for delivering great support experiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment.

Benefits

Comp & perks

Competitive compensation, including meaningful equity.
100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.