Senior Manager, Cloud Platform – Site Reliability

Baseten

Senior Manager leading Cloud Platform and Site Reliability Engineering at Baseten, enhancing AI model production and infrastructure strategies.

Posted 5/18/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $165,000 - $330,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsFluxGrafanaJenkinsKubernetesPrometheusTerraform

About the role

Key responsibilities & impact

Lead, grow, and develop team leads across the Cloud Platform and Site Reliability Engineering orgs, building a culture of ownership, technical excellence, and continuous improvement.
Set the technical direction and roadmap for infrastructure, reliability, and platform engineering at the org level — balancing near-term operational needs with long-term strategic investments.
Own the reliability posture of the platform end-to-end, establishing and enforcing org-wide standards for SLOs/SLIs, incident response, observability-as-code, runbooks, and post-incident reviews.
Drive cross-functional collaboration with product, engineering, and customer-facing teams to ensure infrastructure capabilities and reliability investments align with product goals and enterprise customer requirements.
Oversee incident management and escalation processes for high-severity production issues, ensuring clear communication, rapid resolution, and systemic follow-through.
Translate recurring operational pain points and customer feedback into roadmap priorities, product improvements, and runbook enhancements across both teams.
Ensure best practices for CI/CD, infrastructure-as-code, GitOps, Kubernetes, and cloud resource management are consistently adopted and maintained across the org.
Partner with forward-deployed and customer success teams to support enterprise accounts with strict SLAs and complex infrastructure requirements.
Navigate ambiguity and make sound architectural and organizational tradeoffs, avoiding unnecessary complexity while enabling your teams to move fast.
Demonstrate accountability, pride of ownership, and high standards — and expect the same from your leads and their teams.

Requirements

What you’ll need

Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or a related field.
Proven experience managing managers and leading multiple high-performing infrastructure, platform, or SRE teams in a fast-paced, high-growth environment.
Deep technical expertise in Kubernetes (multi-cloud across EKS, GKE, or similar), cloud infrastructure, and distributed systems, with the ability to engage credibly in architectural and operational decisions.
Hands-on background with infrastructure-as-code (e.g., Terraform, Pulumi) and CI/CD tooling (e.g., GitHub Actions, GitLab CI, Jenkins); familiarity with GitOps workflows (e.g., Flux CD, ArgoCD, Helm).
Strong foundation in observability tooling — metrics (Prometheus, VictoriaMetrics), logging (Loki, ELK), dashboards (Grafana), tracing (OpenTelemetry) — and a track record of raising reliability standards through SLOs, SLIs, and observability-as-code.
Experience owning incident management and enterprise SLAs at scale, including executive-level communication during high-severity incidents and rigorous post-incident follow-through.
Demonstrated ability to lead complex, multi-stakeholder technical initiatives from scoping through execution, balancing engineering excellence with pragmatic delivery.
Strong communication skills with executive presence, capable of representing technical work clearly to both technical and non-technical audiences.
No prior machine learning experience required, but should be open to learning about ML infrastructure and model serving.

Benefits

Comp & perks

Competitive compensation, including meaningful equity.
100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

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Hard Skills & Tools

Kubernetescloud infrastructuredistributed systemsinfrastructure-as-codeTerraformPulumiCI/CDGitHub ActionsGitLab CIJenkins

Soft Skills

leadershipcommunicationaccountabilitycollaborationproblem-solvingstrategic thinkingadaptabilitytechnical excellencecustomer focusorganizational skills