Technical Customer Success

• Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
• Debug infrastructure issues across Kubernetes (pods, controllers), networking, observability, and alerting systems.
• Lead incident response during outages or escalations, managing coordination between Product, FDE, Sales, and Engineering.
• Serve as the technical owner for top enterprise accounts with strict SLAs and high responsiveness expectations.
• Identify common failure modes and translate user feedback into roadmap signals, product improvements, our internal runbooks, knowledge bases, and diagnostic best practices.
• Own project coordination end-to-end: scoping, execution, communication, and stakeholder alignment across technical and non-technical teams ranging from feature requests, new deployments, and operational debugging issues.

Technical Customer Success Engineer

Customer Success Engineer

VP of Customer Success Engineering

Technical Customer Success Manager