Basata

Growth Marketing

• Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation
• Conduct regular business reviews with practice leadership, using platform data and key metrics to surface opportunities and flag risks
• Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion
• Deliver ongoing training as the product evolves, ensuring your customers are always getting full value from new features and capabilities
• Monitor customer health signals and proactively engage at-risk accounts before issues escalate
• Partner with the Implementation team to ensure a smooth handoff and fast time-to-value for new customers
• Serve as a structured feedback loop between customers and the Product team, capturing what's working, what isn't, and what practices need next
• Identify expansion opportunities within your book
• Operate with a high degree of autonomy and comfort in an early-stage environment where process is still being built

Growth Partner

Account Executive

• Prospect, qualify, and close new ambulatory healthcare customers for our products
• Manage the full sales cycle, including discovery, demos, proposals, and negotiations
• Conduct product demonstrations tailored to customer needs and use cases
• Build and maintain a healthy sales pipeline using CRM tools
• Collaborate with marketing, customer success, and product teams to drive growth
• Meet or exceed monthly and quarterly revenue targets
• Maintain accurate sales forecasts and activity reports
• Stay informed on industry trends, competitors, and customer pain points

Sales Executive

Implementation Specialist

• Lead end-to-end implementations: Own each customer deployment from kickoff through go-live and beyond.
• Map and re-engineer workflows: Spend time on-site with practice staff to deeply understand their administrative workflows and design how Basata's AI fits into and improves each one.
• Drive EHR and systems integration: Configure and troubleshoot integrations with EHR platforms, practice management systems, fax servers, and other clinical infrastructure. Work with HL7/FHIR standards and APIs to ensure reliable data flow.
• Champion change management: Build trust, address resistance, design training programs, and ensure adoption sticks not just at launch, but over time.
• Gather and translate requirements: Act as the technical voice of the customer. Capture detailed workflow requirements, edge cases, and feedback, then translate them into clear specs and priorities for our engineering and product teams.
• Build scalable implementation processes: Document playbooks, templates, and best practices as you go. You're not just deploying—you're building the implementation engine that scales Basata from dozens of clinics to hundreds.
• Monitor and optimize post-deployment: Track system performance, automation accuracy, and staff satisfaction after go-live. Identify issues early, iterate on configurations, and drive continuous improvement.
• Collaborate cross-functionally: Work closely with engineering, product, customer success, and sales to ensure smooth handoffs, close feedback loops, and inform the roadmap with field intelligence.

Growth Partner

Sales Executive

Implementation Engineer