Implementation Manager

Barti

Implementation Manager at Barti leading structured onboarding for new customers to enhance eye care experiences. Collaborating across teams to ensure success in customer transitions and technical configurations.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Lead Customer Onboarding: Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Project Management: Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Technical Configuration: Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
User Training & Enablement: Conduct comprehensive training sessions (remote and occasionally in-person) to promote self-service and drive strong initial product adoption.
Process Improvement: Contribute to process development and improvement efforts. Identify opportunities to enhance the onboarding experience and our operational efficiency.
Serve as a Customer Advocate: Proactively anticipate customer needs, mitigate project risks with clear communication, and act as the primary internal champion for an exceptional post-sale experience.

Requirements

What you’ll need

3+ years in a customer-facing, technical role such as Customer Success Manager, Implementation, Professional Services, Technical Account Management, or Project Management.
Excellent communication skills (verbal and written), with a knack for simplifying complex topics.
Strong organizational and project management skills, with a proven ability to manage multiple projects simultaneously.
A self-driven and proactive mindset. You are adaptable, responsible, resilient, and eager to contribute to the team’s vision.
Experience with CRM or project management tools (e.g., Salesforce, Asana, Jira, HubSpot).

Benefits

Comp & perks

Be part of a mission-driven, rapidly scaling company changing the future of eye care
Work remotely from anywhere in the U.S.
Collaborate with a passionate, fun, and supportive team
Competitive salary: $60,000 - $90,000
Equity in a fast-growing startup
Health, vision, and dental benefits
Unlimited PTO
Annual professional development stipend
A high-impact role with plenty of room for growth, ownership, and creativity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical configurationdata migrationproject management

Soft Skills

communication skillsorganizational skillsproactive mindsetadaptabilityresilience