Director of Customer Success

Barti

Director of Customer Success leading post-sale functions for Barti, an AI-powered healthcare startup. Managing Customer Success strategies and team development to drive net revenue retention.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Own and evolve the end-to-end Customer Success strategy across onboarding, support, account management, retention, and expansion
Lead and develop a team of Implementation Managers, Account Managers, and Customer Support Reps, including hiring, coaching, and performance management
Improve onboarding to reduce time to value and increase launch success rates
Establish clear customer health frameworks (NPS, usage, engagement) to proactively identify churn risk and expansion opportunities
Drive expansion through upsells and longer-term contracts
Build and scale referral, reference, and advocacy programs
Act as an executive point of contact for complex customer situations, including escalations and strategic accounts
Partner with Product and Engineering to incorporate customer feedback into the roadmap and improve product outcomes
Improve internal processes across Customer Success, Sales, Product, and Engineering to support scale
Implement and manage systems and tools that enable a high-quality, scalable Customer Success operation

Requirements

What you’ll need

5+ years of experience leading a Customer Success function in B2B software
Experience in a fast-paced, early-stage startup environment
Proven track record of building and scaling processes in ambiguous environments
Experience managing and developing high-performing teams
Strong ownership of retention, expansion, or revenue-related KPIs
Ability to operate at both a strategic and hands-on level
Strong communication skills with the ability to influence cross-functional stakeholders
Experience using data to inform decisions (Excel or similar tools)
Familiarity with onboarding, support, or technical customer interactions is a plus

Benefits

Comp & perks

Be part of a mission-driven, rapidly scaling company changing the future of eye care
Work remotely from anywhere in the U.S.
Collaborate with a passionate and supportive team
Competitive salary: $160,000 to $200,000
Equity in a fast-growing startup
Health, vision, and dental benefits
Unlimited PTO
Annual professional development stipend
A high-impact role with room for growth, ownership, and creativity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success strategyonboardingaccount managementcustomer health frameworksNPSdata analysisretentionexpansionupsellingperformance management

Soft Skills

leadershipcoachingcommunicationinfluencingstrategic thinkingproblem-solvingteam developmentcross-functional collaborationownershipadaptability