Bart & Associates, Inc.

ServiceNow ITAM Developer

Bart & Associates, Inc.

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Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

CloudJavaScriptServiceNowSOAP

About the role

  • Design, develop, and implement solutions within the IT Asset Management (ITAM) module of ServiceNow, ensuring alignment with business objectives and lifecycle management best practices.
  • Build and enhance ITAM solutions across hardware, software, and cloud asset management, integrating front-end interfaces, back-end logic, and CMDB data models within ServiceNow and external systems.
  • Develop and configure ITAM components including asset lifecycle workflows, license management, reconciliation processes, normalization, and discovery integrations.
  • Write clean, scalable, and maintainable code using ServiceNow best practices, including JavaScript, Glide API, and platform-native development tools.
  • Perform unit, system, and integration testing to ensure accurate asset tracking, compliance, and optimal system performance.
  • Troubleshoot and resolve issues related to asset data integrity, reconciliation discrepancies, and system integrations in a timely manner.
  • Monitor and maintain ITAM modules, ensuring accurate asset visibility, lifecycle tracking, and compliance with organizational and regulatory standards.
  • Implement enhancements such as automated asset provisioning, software license optimization, and audit readiness capabilities.
  • Address system defects and ensure the reliability, security, and performance of ITAM solutions.
  • Provide technical leadership and mentorship to junior developers, particularly in ITAM best practices and ServiceNow development standards.
  • Participate in architecture design sessions, focusing on CMDB alignment, asset data models, and integration strategies.
  • Ensure timely delivery of ITAM-related development milestones in alignment with project plans.
  • Collaborate with cross-functional teams including asset managers, procurement, security, and finance stakeholders to deliver end-to-end asset lifecycle solutions.
  • Lead requirements gathering sessions specific to ITAM, including hardware asset management (HAM), software asset management (SAM), and SaaS management.
  • Translate business requirements into scalable ITAM solutions, ensuring compliance, governance, and cost optimization.
  • Create and maintain detailed technical documentation including asset lifecycle workflows, data models, reconciliation logic, and user guides.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum 8 years of software development experience, with at least 3+ years specializing in ServiceNow, including significant hands-on experience with IT Asset Management (ITAM) modules (HAM, SAM, or SaaS).
  • Deep expertise in ServiceNow ITAM modules, including Hardware Asset Management (HAM), Software Asset Management (SAM), and Asset Lifecycle Management.
  • Strong experience with CMDB design, asset data normalization, reconciliation, and discovery tools.
  • Hands-on experience with ServiceNow integrations (REST, SOAP, JDBC) to support asset data ingestion from external systems (e.g., procurement, SCCM, cloud platforms).
  • Proficiency in JavaScript, Glide API, HTML, CSS, and ServiceNow development frameworks.
  • Experience with software license management, compliance tracking, and audit support.
  • Strong understanding of ITIL practices, particularly as they relate to asset and configuration management.
  • Experience building dashboards, reports, and performance analytics focused on asset utilization, compliance, and cost optimization.
  • Excellent analytical, problem-solving, and communication skills.
  • Experience working in Agile environments is preferred.
  • Ability to obtain a public trust clearance
Benefits
  • B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance.
  • In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU).
  • B&A’s 401(k) plan is available to all employees and includes a company matching contribution.
  • B&A has launched several programs to focus on employee engagement, wellness, and assistance.
  • The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
  • A formal mentorship program
  • Job shadowing and cross training opportunities
  • Brand Ambassador program
  • Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
  • Monthly teambuilding events
  • B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptGlide APIHTMLCSSServiceNowIT Asset Management (ITAM)CMDB designRESTSOAPJDBC
Soft Skills
analytical skillsproblem-solving skillscommunication skillstechnical leadershipmentorshipcollaborationrequirements gatheringdocumentation