Customer Success Manager

BART, A Portside Company

Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.

Posted 4/16/2026full-timeRemote • 🇮🇪 IrelandJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
Provide training and guidance to ensure a smooth and successful onboarding experience.
Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

Requirements

What you’ll need

A minimum of 2 years of experience in a customer-facing role.
Salesforce technical experience is a requirement: Basic administration (users, profiles, permission sets, audit tracking, etc.)
Custom objects/fields creation, configuration, and maintenance
UI configuration (list views, lightning pages, page/compact layouts, profile assignments, etc.)
Standard reports & dashboards (bonus for CRMA experience)
Validations and custom logic via Flows (bonus)
A high level of motivation, a deep passion for aviation, and a strong interest in technology.
Bachelor’s degree or equivalent work experience.

Benefits

Comp & perks

Work with global enterprise customers in a unique and growing industry
Be part of a fast-scaling SaaS company with strong product-market fit
Fully remote and collaborative work environment
Opportunities to grow into senior customer success or product roles
Competitive salary, benefits and generous time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforcebasic administrationcustom objectsUI configurationstandard reportsdashboardsvalidationscustom logicFlowsCRMA

Soft Skills

customer relationship managementproblem solvingcommunicationtrainingcustomer engagementfeedback gatheringcross-functional collaborationmotivationpassion for aviationinterest in technology