BART, A Portside Company

Customer Success Manager

BART, A Portside Company

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Tech Stack

SFDC

About the role

  • Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
  • Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
  • Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
  • Provide training and guidance to ensure a smooth and successful onboarding experience.
  • Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
  • Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
  • Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.

Requirements

  • A minimum of 2 years of experience in a customer-facing role.
  • Salesforce technical experience is a requirement: Basic administration (users, profiles, permission sets, audit tracking, etc.)
  • Custom objects/fields creation, configuration, and maintenance
  • UI configuration (list views, lightning pages, page/compact layouts, profile assignments, etc.)
  • Standard reports & dashboards (bonus for CRMA experience)
  • Validations and custom logic via Flows (bonus)
  • A high level of motivation, a deep passion for aviation, and a strong interest in technology.
  • Bachelor’s degree or equivalent work experience.
Benefits
  • Work with global enterprise customers in a unique and growing industry
  • Be part of a fast-scaling SaaS company with strong product-market fit
  • Fully remote and collaborative work environment
  • Opportunities to grow into senior customer success or product roles
  • Competitive salary, benefits and generous time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforcebasic administrationcustom objectsUI configurationstandard reportsdashboardsvalidationscustom logicFlowsCRMA
Soft Skills
customer relationship managementproblem solvingcommunicationtrainingcustomer engagementfeedback gatheringcross-functional collaborationmotivationpassion for aviationinterest in technology