BART, A Portside Company

Account Executive

• Identify and engage potential clients within the aviation industry, with a focus on corporate flight departments
• Present and demonstrate Portside’s SaaS solutions, highlighting features such as streamlined communication, operational efficiency, and financial management tools
• Navigate complex, multi-stakeholder sales cycles within corporate organizations
• Build and maintain strong client relationships to ensure customer satisfaction and repeat business
• Collaborate with marketing and product teams to develop targeted sales strategies and campaigns
• Stay up-to-date with industry trends and competitor offerings to effectively position Portside’s products

Sales Executive

Customer Success Manager

• Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
• Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
• Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
• Provide training and guidance to ensure a smooth and successful onboarding experience.
• Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
• Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
• Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.