BART, A Portside Company

Backend Engineer

• Design and implement software solutions using .NET following industry best practices such as DRY, KISS, design patterns, etc.
• Develop and maintain APIs, ensuring they meet high performance, reliability, and security standards for internal and external system integrations
• Design database schemas, manage database operations and SQL queries, ensuring efficient database reliability
• Write unit and integration tests, contribute to the test strategy execution and overall quality of the company products
• Follow the company’s code and development standards
• Refactor existing software components in order to eliminate technical debt and improve application extensibility
• Estimate software development work in conjunction with the product team
• Deploy software releases to production and other environments
• Use and maintain CI/CD pipelines in coordination with the DevOps team
• Use and maintain infrastructure in coordination with the DevOps team
• Work closely with the security team to maintain compliance with the company’s security standards
• Conduct code reviews
• Collaborate with the management team on setting project goals and their execution

Software Engineer – .NET, ASP, JS, SQL

Manager

• Serve as a subject matter expert for aviation safety, supporting customers in applying the platform to their safety programs, manuals, and operational workflows.
• Lead initiatives to ensure customer safety teams successfully adopt and mature their use of the software.
• Review, interpret, and provide recommended updates on safety manuals, SMS documentation, ASAP programs, and related policies to support best practices and regulatory alignment.
• Provide consultative support to customers on safety program implementation, optimization, and continuous improvement (advisory-focused).
• Analyze industry trends, regulatory updates, and audit findings to inform product strategy and customer success initiatives.
• Gather, synthesize, and communicate customer feedback and safety use cases to Product and Development teams to guide feature enhancements and prioritization.
• Collaborate cross-functionally with Product, Customer Success, and Development to ensure features and workflows align with real-world safety operations.
• Provide leadership with insights into emerging trends, customer challenges, and opportunities within aviation safety programs.
• Support training initiatives, webinars, and educational content related to safety best practices and software usage.

Safety Manager

DevOps Engineer

• Design, build, and maintain cloud infrastructure in AWS and Azure using Terraform and Terragrunt
• Build and maintain CI/CD pipelines using GitHub Actions and Azure DevOps
• Operate and maintain Kubernetes clusters, including deployments, configuration, and upgrades
• Create, maintain, and improve Kubernetes manifests and GitOps workflows
• Support multiple production and development environments
• Assist development teams with production releases and incident resolution
• Participate in the design and development, including programming, of internal tools to improve platform operations, automation, and developer experience
• Manage infrastructure access and configuration across cloud platforms and internal tooling (AWS, Azure, GitHub, CI/CD, VPN, etc.)
• Drive continuous security improvements, dependency updates, and infrastructure hardening
• Perform periodic resource utilization and cost audits
• Contribute to monitoring, logging, and alerting improvements
• Participate in code reviews and infrastructure design discussions
• Attend team meetings and collaborate across engineering teams
• Participate in a shared on-call rotation of approximately 1–2 weeks per month (process evolving, not yet fully formalized)

Customer Success Manager

• Manage tiered engagement cadences across all relevant customers, ensuring regular touchpoints, structured follow-ups, and timely communication.
• Track and analyze customer usage, trends, and health indicators to inform retention strategies.
• Collaborate with Sales, Product, and Development teams to identify opportunities for expansion, upsells, and cross-sells within existing accounts.
• Support renewals, ensuring accurate execution and minimizing errors.
• Serve as a customer advocate, providing actionable feedback to internal teams for product enhancements and process improvements.
• Provide insights to leadership on trends, risks, and opportunities for process improvement and customer success initiatives.

Support Engineer

• Serve as the first point of contact for customer inquiries submitted through the support ticketing system
• Accurately categorize, triage, and respond to tickets following established workflows
• Troubleshoot and resolve common issues related to product functionality, user errors, configuration questions, and system navigation
• Gather all required details (steps to reproduce, screenshots, logs, environment information) to support efficient troubleshooting
• Escalate complex issues, bugs, and product gaps as needed to Product Support, or Product teams with complete, structured information
• Collaborate with Support Leads and Product teams to ensure accurate routing of bugs, enhancements, and feature requests
• Follow product-specific escalation paths, ticket statuses, and routing rules consistently across both supported products
• Participate in internal syncs to discuss recurring issues, documentation updates, and process improvements
• Maintain and update internal knowledge base articles and ticket-handling guidelines
• Identify opportunities to improve documentation based on recurring customer questions or troubleshooting gaps
• Ensure all interactions follow defined SLAs, communication standards, and ticket quality expectations
• Meet performance metrics for accuracy, First Response Time, CSAT, and ticket completeness
• Maintain a high level of professionalism and written communication quality in all customer-facing responses
• Continuously develop product knowledge through training, demos, and internal learning resources

Customer Support Analyst

• Design and implement software solutions using C++ following industry best practices such as DRY, KISS, design patterns, etc.
• Develop and maintain integrations with third-party aviation services (maintenance systems, safety rating providers, charter marketplaces, training providers, flight planning services)
• Design database schemas, manage database operations and queries, ensuring efficient database reliability
• Write unit and integration tests, contribute to the test strategy execution and overall quality of the company products
• Follow the company's code and development standards
• Refactor existing software components in order to eliminate technical debt and improve application extensibility
• Estimate software development work in conjunction with the product team
• Deploy software releases to production and other environments
• Work closely with the security team to maintain compliance with the company's security standards
• Conduct code reviews
• Collaborate with the management team on setting project goals and their execution

Senior C++ Engineer

Business Development Rep

• Identify and research potential customers in the aviation industry.
• Initiate contact with decision-makers through cold calls, emails, social media, and networking.
• Qualify inbound and outbound leads to determine fit and handoff to Sales Executives.
• Effectively pitch Portside’s key solutions.
• Schedule product demos and meetings for Sales Executives.
• Maintain accurate records in the CRM system and manage a healthy pipeline.
• Collaborate with marketing and sales teams to refine outreach strategies and campaigns.
• Stay informed on industry trends, competitor offerings, and customer needs.

Business Development Representative

Accountant

• Ensure revenue is recognized accurately and in compliance with ASC 606 (Subscription & Contract Revenue) and company policies
• Prepare journal entries, reconciliations, and reports to support the monthly and quarterly financial close process
• Manage deferred revenue schedules, validate billing processes, and ensure alignment between revenue recognition and invoicing
• Improve systems and procedures and initiate proposed changes
• Identify ways to streamline accounting operations and ways to improve department performance
• Understand and adapt to various accounting software platforms and assist with implementation of systems
• Maintain extensive knowledge of accounting principles and procedures
• Record accounting information in a professional and detailed manner
• Develop and enforce AR policies and procedures
• Heavy involvement in revenue recognition procedures and AR/billing oversight

Senior Revenue Accountant

• Provide support services for customers: data entry & data verification
• Setting up, monitoring and fixing data loading scripts
• Creating mappings and configurations for data imports
• Transform large Excel spreadsheets into an appropriate format
• Perform administration of existing accounts and configure the port
• Contact customers for correcting mistakes, verifying data, sending missed information, delivering results of data imports
• Cooperate with product management team and report bugs

Customer Success Specialist

Administration

• Enter, validate, and maintain utilization, contract, and asset data in LeaseWorks.
• Generate and email invoices (Rent, MR, SD, and ad hoc).
• Record and reconcile incoming payments.
• Set up and maintain the contract and asset data set.
• Manage document uploads and ensure proper organization.
• Monitor alerts and system notifications for key operational events.
• Produce reports, dashboards, and system documents upon request.
• Execute data migrations from customer data sources.
• Build product configurations and customizations based on customer requirements.
• Manage and execute bulk data imports and updates (CSV, Excel, internal tools).
• Perform system configurations and environment setup tasks post-deployment (excluding DevOps responsibilities).

Lease Administration – Back Office Specialist

Sales

• Lead the development and execution of Portside’s global sales strategy, with a focus on accelerating ARR growth and expanding market presence.
• Build, manage, and mentor a high-performing sales team across regions and customer segments.
• Ensure consistent attainment of revenue targets through disciplined pipeline management, forecasting, and performance tracking.
• Collaborate closely with Marketing, Product, and Customer Success teams to deliver a cohesive go-to-market strategy and seamless customer experience.
• Establish and maintain strong relationships with key customers, partners, and aviation industry stakeholders.
• Define and refine sales processes, tools, and performance metrics to enable scalable and data-driven growth.
• Represent Portside at major aviation and technology industry events and conferences.
• Stay current on aviation technology trends, regulatory developments, and competitive dynamics across business and government aviation sectors.