Customer Success Manager
BART, A Portside Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage tiered engagement cadences across all relevant customers, ensuring regular touchpoints, structured follow-ups, and timely communication.
- Track and analyze customer usage, trends, and health indicators to inform retention strategies.
- Collaborate with Sales, Product, and Development teams to identify opportunities for expansion, upsells, and cross-sells within existing accounts.
- Support renewals, ensuring accurate execution and minimizing errors.
- Serve as a customer advocate, providing actionable feedback to internal teams for product enhancements and process improvements.
- Provide insights to leadership on trends, risks, and opportunities for process improvement and customer success initiatives.
Requirements
- Aviation industry experience required.
- 3–5 years in Customer Success, Account Management, or related SaaS role.
- Strong technical aptitude and comfort navigating multiple software platforms.
- Outgoing, innovative, and proactive in identifying solutions, improvements, and growth opportunities.
- Excellent communication, relationship-building, and problem-solving skills.
Benefits
- Competitive base salary
- Fully remote work
- Generous time off policy
- Health, dental, and vision insurance
- Opportunities for professional development and career advancement
- Dynamic, collaborative, and fast-growing work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationrelationship-buildingproblem-solvingoutgoinginnovativeproactive