Application Analyst
Barnes & Thornburg LLP
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • United States
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About the role
- Analyzes and evaluates application requirements to ensure optimal performance
- Collaborates with IT teams to troubleshoot and resolve application related issues
- Implement updates, patches, and upgrades to maintain application functionality and security
- Monitors system health and performance, proactively addressing potential issues before becoming an issue for our internal customer
- Utilizes process automation and best practices to enhance technology efficiency and effectiveness
- Tests fixes/solutions and provides follow-up communication with the end-user to ensure application issues have been adequately resolved
- Builds and maintains positive working relationships with team members and internal customers
- Collaborates with vendor support and issues resolution
- Participates in the planning and implementation of new applications
- Ensures data integrity and security within applications
- Stays updated on industry trends and best practices related to application analysis
- Attends meetings with internal customers and/or outside vendors to jointly determine and prioritize needs
- Provides end user training as needed
- Prepares written materials for the purpose of documenting activities concerning issue remediation and procedures standards
- Trains other team members on troubleshooting and diagnosing problems
- Participates in efforts to develop and implement processes for applications and systems monitoring
- Responsible for problem management activities such as issues resolution and root cause analysis
Requirements
- Bachelor’s degree in a technology or business-related field or 4 years of related work
- Proven experience as an Application Analyst or similar role
- Prior law firm experience involving application support for a minimum of 1 year desired
- Strong experience with Microsoft Office suite including Word, Excel, Powerpoint, and Outlook
- Ability to effectively interface with a technical and non-technical staff at all organizational levels
- Demonstrated troubleshooting ability in software
- Proficiency in installing, configuring, and maintaining various applications
- Strong understanding of problem management, change management, and IT best practices
- Knowledge of security best practices for application administration
- Demonstrated ability to work in a team-oriented and collaborative environment
- Highly self-motivated, self-directed, attentive to detail, and able to multi-task
- Excellent written, oral, and interpersonal communication skills
- Ability to present technical ideas in business-friendly and user-friendly language
- Basic knowledge of applicable laws and regulations as they relate to technology issues and data privacy laws and practices.
Benefits
- Normal office environment with little exposure to excessive noise.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application analysistroubleshootingprocess automationdata integritysecurity best practicesproblem managementchange managementsoftware installationapplication configurationapplication maintenance
Soft Skills
collaborationcommunicationteam-orientedself-motivatedattention to detailmulti-taskinginterpersonal skillstechnical interfacetrainingdocumentation