Customer Services Engineer
Barco
full-time
Posted on:
Location Type: Office
Location: Port Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Pre-Sales Technical Support: Collaborate with the sales team to identify and understand customer needs, providing technical advice and guidance on cinema projection solutions.
- Product Knowledge and Expertise: Maintain an in-depth knowledge of our full range of cinema projection solutions, including laser technology, media systems and automations systems.
- Post-Sales Technical Support: Provide technical support to customers after the sale, assisting with installation, configuration, troubleshooting, and training as needed.
- Collaboration and Training: Collaborate with the sales team, resellers, and partners to share technical knowledge and provide training sessions on our solutions.
- Specific Interfacing Work and communicate closely with Clients to maintain the My Barco Help Desk to assure that KPI are maintained in regards to “first time response“, TAT of ticket closure and customer satisfaction.
Requirements
- Minimum 3 years of experience in a technical customer (Service/Sales) environment, in visualization/entertainment industry
- Good knowledge of hardware, software and networking technologies.
- Communicates fluently in English.
- Knowledge of any additional language is an asset.
Benefits
- Excellent communication skills, both verbally and in writing.
- Is service and client oriented.
- Experience with Salesforce.
- Experience with Barco’s products is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportinstallationconfigurationtroubleshootingtraininghardware knowledgesoftware knowledgenetworking technologiescinema projection solutionslaser technology
Soft skills
collaborationcommunicationcustomer servicetechnical adviceguidanceproblem-solvingcustomer satisfactionteamworkinterpersonal skillstraining delivery