Patient Engagement Pharmacy Technician

Baptist Health System KY & IN

Patient Engagement Pharmacy Technician supporting Baptist Health’s specialty and mail-order pharmacy operations in Kentucky. Managing prescription entry, insurance processing, patient outreach, and delivery coordination under pharmacist supervision.

Posted 8/17/2026full-timeLa Grange • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in prescription order entry, insurance adjudication, and the use of dispensing software while providing compassionate service to patients and caregivers. Capable of coordinating medication delivery and resolving claims issues in a high-volume pharmacy environment.

Highest-signal resume keywords

Prescription Order EntryInsurance ProcessingDispensing SoftwarePharmacy Technician RegistrationPatient Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription Order EntryInsurance ProcessingClaims ResolutionMedication SynchronizationPharmacy Software Proficiency

Soft Skills

Empathetic ServiceTeamworkCommunicationFlexibilityProblem-Solving

Tools & Technologies

Dispensing Software

Certifications & Qualifications

Pharmacy Technician Registration

Industry Keywords

PharmacyPrescription FulfillmentInsurance AdjudicationRetail PharmacyCall Center Pharmacy

About the role

Key responsibilities & impact

Perform prescription order entry and insurance adjudication for centralized specialty and home delivery prescriptions
Process prescriptions efficiently using dispensing software
Coordinate prescription delivery with patients and caregivers
Resolve insurance and claims issues and communicate anticipated delays
Synchronize patient medication refills using available software tools
Serve as the primary patient contact for medication fulfillment needs
Escalate clinical questions to pharmacists and unresolved problems to pharmacists or managers
Provide empathetic, compassionate service to patients and caregivers
Collaborate with the onsite central pharmacy dispensing team to coordinate services and fulfillment
Complete assigned tasks by the end of the shift
Assist in training new staff and contribute to team meetings

Requirements

What you’ll need

High School Diploma or equivalent required
Pharmacy Technician registration must be completed with the Kentucky Board of Pharmacy by date of hire if not already registered
No testing is required for registration; completed application and fee are required
Previous retail, mail order, central, or call center pharmacy work experience highly preferred
Work under pharmacist supervision
Ability to perform prescription order entry and insurance processing
Ability to use dispensing software and resolve claims issues
Ability to coordinate delivery with patients and caregivers
Ability to escalate clinical questions and unresolved problems appropriately
Ability to work in a high-volume, multi-skilled pharmacy call center environment
Commitment to teamwork, flexibility, quality, safety, and compliance

Benefits

Comp & perks

Personal development opportunities
Collaboration with a central pharmacy dispensing team
Equal Employment Opportunity workplace
Drug-free workplace
Pre-employment drug testing