Senior Service Specialist

Banner Health

Senior service specialist improving patient experiences for Banner Health, a nonprofit healthcare system. Analyzing data, coaching leaders, and driving system-wide service improvements.

Posted 8/12/2026full-timePhoenix • Arizona, Colorado • 🇺🇸 United StatesSenior💰 $31 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operational management, quality improvement, and change management, with a strong focus on enhancing patient experience through data analysis and cross-functional collaboration.

Highest-signal resume keywords

Healthcare Operational ManagementQuality ImprovementChange ManagementPatient Experience AnalysisConsulting Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementRisk AssessmentProcess ImprovementStandardization Work

Soft Skills

Outstanding Communication SkillsProblem-Solving AbilitiesPlanning SkillsResearch Abilities

Industry Keywords

Patient ExperienceHealthcare ConsultingOperational ManagementQuality Improvement InitiativesCross-Functional Collaboration

About the role

Key responsibilities & impact

Establish and drive a sustainable extraordinary service strategy for Banner Health’s customers
Report program status and initiative progress to leadership
Align and prioritize patient/member extraordinary service initiatives across the system
Evaluate patient/member survey data and identify opportunities to improve patient experience
Analyze patient experience data and trend outcomes to drive continuous quality improvement
Promote patient/member experience philosophies and behaviors across Banner entities
Communicate extraordinary service strategies, plans, tools, and ongoing activities to partners
Facilitate patient experience teams and committees and serve as a subject matter expert
Support integration of process improvements across the network and community
Facilitate cross-functional partnerships for experience opportunities, mentorship, provider onboarding improvements, priorities, measures, and milestones
Influence change at facilities and model company values and extraordinary service standards
Solve and present solutions to complex problems
Develop innovative processes or products addressing current and future field issues
Lead and collaborate with senior leadership across Banner Health
Provide leadership for extraordinary experience processes and initiatives across operating entities

Requirements

What you’ll need

Bachelor’s Degree in business, healthcare related field or equivalent experience
At least 3 years of experience providing consulting services in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work in a large organizational setting
Outstanding verbal and written communication skills
Excellent planning, problem-solving, analysis, and research abilities
Previous healthcare experience preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Comprehensive benefit package for all benefit-eligible positions
Total rewards package
Drug-free work environment